Implementation Administrator

Requisition ID: 891732
Store # : 110338 EM Implementation - OH CSC
Position: Full-Time
Total Rewards: Benefits/Incentive Information

At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

 Our mission is to help people see life to the fullest—and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world’s vision crisis.

EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.

GENERAL FUNCTION

The Implementation Administrator is responsible for new and existing client implementations for National clients (up to ~20,000 eligible employees). The National Implementation model is mainly focused on clients with moderate to complex administrative needs through a personalized and manual installation approach.

MAJOR DUTIES AND RESPONSIBILITIES

• Supports Sales and Service teams in review of new or renewing business opportunities to gain an understanding of client administrative needs, member experience, provider experience, and provides perspective/potential solutions for anticipated issues in terms of compliance with EyeMed standards of administration and best practices.
• Responsible for overall execution of client implementations including definition of defined scope and project timeframe/deliverables, effectively managing project timeline to ensure on-time completion of deliverables and deployment for plan effective date, manage client expectations related to plan administration and support, manage resolution of non-standard administrative items, tracking and communication of project status and issues to EyeMed/Client Leadership teams.
• Main client/broker contact during the end-to-end implementation process and as a liaison between key client/broker contacts and cross-functional departments.
• Complies with EyeMed Standards of Administration and plan implementation process as defined by functional areas. Partners with Sales and Service teams to escalate and manage requests for non-standard administrative items, seeing through to resolution and communicating key decisions to impacted parties.
• Responsible for data entry and tracking of group implementations using Project Plan tool.
• Effectively communicates details of group implementation to account service owner at completion of implementation.
• Responsible for maintaining compliance with current state insurance requirements in terms of new plan implementation and renewal processes.
• Responsible for SMB (Small, Mid-Market Business) client Implementations (<2,000 eligible employees), as needed
• Leads process improvement projects relevant to the Implementation Process
• Supports team onboarding/training and mentoring efforts for both National and SMB teams

BASIC QUALIFICATIONS

• Bachelor Degree or equivalent experience
• 3+ years of experience in Client Operations, Client/Customer Support or Client Implementations
• Experience with high-volume request management
• Strong verbal and written communication skills across functional lines including Sales, Operational teams, and exeternally with Clients
• Solid knowledge of Microsoft Word, Excel, Outlook and Salesforce or other CRM applications

PREFERRED QUALIFICATIONS

• Knowledge of vision benefits and/or insurance industry
• 2+ year experience in Project Management Healthcare implementations
• Works constructively under pressure

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected]. 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. 

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