Leasing Agent, North Royalton, OH

SUMMARY

Responsible for the leasing, marketing, and maintaining positive resident relations of multi-family residential apartments.

Reports to: Property Manager

Manager Absence: Will be responsible for daily productivity in Manager's absence.

Property: 366 units

Market: Luxury upscale community

LEASING - SALES

● Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

● Immediately record all telephone and in-person visits in Yardi Voyager

● Files own guest cards and maintain according to established procedures.

● Inspect models and available "market ready”, communicate related service needs to Property

Manager.

● Demonstrate community and apartment/model and apply product knowledge to clients! needs by

communicating the features and benefits; close the sale.

● Have prospect complete application and secure deposit in accordance with the company procedures

and Fair Housing requirements.

● Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)

Submit processed applications to the Community Coordinator for approval. Follow up with applicants

regarding status.

● Ensure the apartment is ready for residents to move-in on the scheduled date in lease agreement.

● Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to

help prospects, refer them to sister communities to meet prospect!s needs.

● Secure new resident!s signature(s) on appropriate paperwork prior to move-in.

● Orient new residents to the community.

● Assist in monitoring renewals. Distribute and follow-up on renewal notices.

● Monitor advertising effectiveness. Gather information about market competition in the area and file.

● Always represent the company in a professional manner.

ADMINISTRATIVE

● Accept rental payments and give immediately to Assistant Community Coordinator.

● Type lease and complete appropriate paperwork and input information In Yardi System accurately

and on a timely basis. Review with the Community Manager prior to obtaining signatures.

● Maintain current resident files.

● Maintain and record daily inspections for the community.

● Distribute all company or community-issued notices.

● Maintain accurate monthly commission records on leases and renewals for bonus purposes.

● Assist management team with other various tasks as required.

● Consistently implement policies of the community.

RESIDENT RETENTION

● Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

● Quickly complete the maintenance Service Request and inform the maintenance team. Answer

questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if

unable to respond to residents on all matters.

● Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed

Service Requests on a weekly basis.

● Maintain open communication with the Property Manager and Maintenance Supervisor.

● Contribute to cleanliness and curb appeal of the community on a continuing basis.

● Assist in planning resident functions. Attend functions and participate as host for any functions as

directed by the Community Manager.

MARKETING

● Participate in outreach marketing activities on a regular basis to obtain prospective residents.

● Advise residents of referral concessions (if permitted).

● Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

● Distribute newsletters, pamphlets, fliers, etc.

● Conduct market surveys and shop competitive communities.

ESSENTIAL JOB FUNCTIONS

● Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

● Demonstrate an ability to support and contribute to the community team.

● Demonstrate strong oral and written communication skills.

● Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software

● Must possess a positive attitude and the ability to smile under all circumstances.

● Participate in training to comply with new or existing laws.

● Ability to work a flexible schedule, including evenings and weekends.

● Prefer two (2) years experience in previous customer service or sales position preferred

● Neat, clean, and professional always, throughout the workday and/or whenever present at the community.

● Complies to all guidelines set forth in the Banyan Living Employee Handbook along with any otherwise issued addendums and/or directives at the time of hire or anytime thereafter.

● Performs and interacts daily with team members, customers, vendors, current and potential community members in a manner that is thoroughly consistent and aligned with The Banyan Living Company Culture Etiquette and Service Standards.

● Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

● Successfully pass drug test if applicable

● Performs other job related duties as assigned.

SAFETY RESPONSIBILITIES (are not limited to):

● Learn and ensure compliance with all company, local, state and federal safety rules.

● Ensure that unsafe conditions are corrected in a timely manner.

● Direct staff to follow a "safety first” principle.

Requirements

Friendly, enthusiastic and eager to help perspective tenants relocate their upscale luxury property with Banyan Living.

Ability to quickly learn new processes and procedures.

Computer savvy and desire to grow your skills

If you have worked in the service industry, restaurantes, hotels etc. we strongly encourage you to apply and will train you!

Attendance is an imperative job function.

Benefits

• Health, Dental, Life & Disability Insurance
• PTO, Sick & Holiday
• 35% Rent Discount
• Training Opportunities

This hourly position also qualifies for a performance bonus, based on new leases and renewals.