Float Patient Services Representative (Travel Required)
- Presents a positive, pleasant and kind attitude to greet all guests of PHS.
- Greets patients and families individually as they approach their individual workspace.
- Calls patients to schedule internal referral appointments with various specialties.
- Performs all functions checking in and out patients in an accurate and timely manner.
- Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
- In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
- Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.
- Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.
- Schedules patient appointments in an accurate and timely manner.
- Assists patients with insurance questions.
- Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.
- Answers the phone, takes messages and routes them to the appropriate area in a timely manner.
- Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.
- Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
- Verifies all fee tickets are complete and charges are entered in the practice management system.
- Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
- Pulls charts as needed and as indicated by provider.
- Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
- Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc.
- Maintains appearance and materials in lobby.
- Performs all other duties and tasks as assigned.
- Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
- Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
- Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
- Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
- Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.
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