Service Advisor

Job Description

Job Description

Service Advisor – Rv

We need a Service Advisor who is superior in customer service. Must be able to professionally greet guests by phone or in person, schedule appointments and act as a liaison between customers and service techs. Experience with Motility software system a plus. Makes customers feel welcome and confident that their needs are being understood and achieved. 2 years experience preffered, RV experience is a plus. We are growing at a fast pace and looking for someone who help us with that growth. Competitive benefits package, Monthly salary + Commission.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress daily
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

We offer terrific benefits which include:

• Generous pay plan! Tell us about your experience at your interview!
• Performance Bonuses!
• Bi-weekly Pay Period
• Excellent, Ongoing Training is Provided!
• Opportunity for long term employment and growth
• Medical, Dental and Vision Insurance
• Disability Insurance
• 401(k) Retirement Plan
• Paid one week vacation after 1 year, 2 weeks paid after 2 years
• 5-day work week, closed on Sundays!

About Us

Specialty RV, and Tractor has been serving the mid-Ohio communities of Lancaster and surrounding areas for the last 26 plus years! We are a family-owned dealership and believe culture makes a difference! We strive to build lasting relationships with our employees, customers, and the community

We are an Equal Opportunity Employer - All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.