Lead specialist

Location:

Job Description

Hours: Monday- Friday 10:30 am-7:30pm; occasional overtime required

Location : This position is Mobile by Design working a combination of office and at home shifts after the initial onsite training period. 2 days per week will be in office: Brooklyn, Ohio.

As part of the Return Items team, the Specialist will support both bank clients and internal partners. The Return Items team performs routine and repetitive research associated tasks utilizing various KeyBank internal systems (TRIPS). This team works to completion of various required tasks on each shift.

The chosen candidate can expect to be required to perform tasks such as (but not limited to):

• Basic to complex research using various bank systems

• Research associated with DDA exception items and incoming/outgoing returned items

• Research/refund returned credit transactions

• Cover late shift/end-of-day activities when needed

• Other tasks as assigned

Essential Job Functions:

• Come to work each day with the goal of providing first in class service to all internal/external clients seeking assistance from our team.

• Ensure that any opportunities to improve process efficiency, quality or client experience are communicated appropriately in order to effect real change.

• Escalate any issues identified to the appropriate management.

• Be an active participant in self-development in order to support the common goal of the team but also one's future advancement.

Required and/or Preferred Qualifications

• One to three years of experience in an operational role

• High School Diploma or GED equivalent required. College degree preferred

• Ability to work under pressure and meet deadlines and production goals

• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.

• Comfortable navigating multiple computer systems and applications

• Proficient in Microsoft Office applications

• Proven ability to handle all monetary/ processing functions independently

• Proven ability to handle high transaction volumes accurately

• Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires

• Moderate knowledge of banking policies, procedures, and governmental regulations

COMPENSATION AND BENEFITS

This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.

This position is eligible to earn a base hourly rate in the range of $21 to $22 per hour depending on location and job-related factors such as level of experience.

Please click here ( for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 12/31/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You'll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.