IT Support Technician

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IT Support Technician

Intermediate Level | On-Site

Position Overview

The IT Support Technician supports end users by resolving hardware and software issues, providing training, and ensuring reliable operation of user-facing technology across multiple locations. This role involves building and rebuilding computers, managing user accounts and permissions, and assisting with day-to-day IT operations. Technicians collaborate closely with other IT teams and technology owners to address issues requiring specialized knowledge. Strong problem-solving skills, customer service, and teamwork are essential to ensure users can effectively access the tools and systems needed for their work.

Key Responsibilities

• Troubleshoot and resolve hardware and software issues for end users.
• Build, rebuild, and configure computers and related equipment.
• Provide training and guidance to users on technology and system usage.
• Manage user accounts, access rights, and permissions across systems and applications.
• Support technology operations across two locations, including occasional on-site assistance.
• Perform imaging, wiping, and deployment of devices.
• Collaborate with IT teams to assist with tasks requiring specialized expertise.
• Document issues and resolutions using a ticketing system.
• Deliver high-quality customer service and maintain strong communication with users.
• Contribute to a collaborative team environment and support organizational technology needs.

Required Skills

• Desktop support
• Help desk and customer service experience
• Hardware troubleshooting and repair
• Operating system support
• Imaging and device preparation
• Account and permission management
• Phone and in-person support
• Ticketing system usage

Preferred Qualifications

• 1+ years of IT or desktop support experience
• Experience with hardware break/fix, imaging, and device wiping
• Familiarity with account management systems
• Exposure to cloud-based administration or modern device management tools (preferred but not required)

Experience Level

Intermediate - suitable for candidates with foundational IT support experience and strong customer service skills.

Job Type & Location

This is a Contract to Hire position based out of Brooklyn, OH.

Pay and Benefits

The pay range for this position is $26.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Brooklyn,OH.

Application Deadline

This position is anticipated to close on Jan 12, 2026.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you have questions about this posting, please contact [email protected]