Heavy Duty Parts Manager

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Parts Manager

• To service customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and availability of parts in order to make a profit for FleetPride. Work requires substantial knowledge of items sold. Train new employees on counter parts sales procedures.

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• DUTIES & RESPONSIBILITIES
• Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
• Locate and obtain ordered parts for customer from central warehouse or branch.
• Train new counter parts sales representatives on the proper procedures, selling methods and company policies. Follow-up to ensure results are achieved and provide ongoing training.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers' questions about products, prices, availability, and product features.
• Provide customers with product catalogs.
• Ensure all walk in customers are greeted immediately and an associate offers assistance within 2 minutes.
• Close out all invoices at the end of the day and deposit earnings.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
• Ensure that product catalogs are current. Discard old ones and replace with new ones.
• High School Diploma (or GED or High School Equivalence Certificate)
• Intermediate to advanced knowledge level of Windows XP (excel, word and outlook)
• Minimum of 2 years' experience in sales; sales of heavy-duty automotive parts preferred.
• Valid drivers' license with clean driving record.
• Active Listening: Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
• Communicating: Conveying information to others in an effective manner.
• Time management: Managing one's time and the time of others.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Prescription drug insurance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Please explain your experience in parts and/or repair service.
• Please explain your leadership/management experience.
• How many people have you supervised in the past?

Experience:

• Parts Management: 5 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Steubenville, OH 43952: Relocate before starting work (Required)

Work Location: In person