National Account Manager I

Welcome!

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Position Title: National Account Manager

What We're Looking For :

We’re looking for a proactive, relationship-driven National Accounts Manager to help us strengthen and grow our commercial HVAC partnerships across the country. In this role, you’ll serve as the primary point of contact for key national clients—ensuring they receive exceptional service, consistent communication, and HVAC solutions that support their long-term success.

If you thrive in a fast-paced environment and have a proven track record of nurturing high-value B2B relationships within the mechanical services industry, we want to talk to you.

What You’ll Do :

As our National Accounts Manager, you will be the face of the company for our most valuable clients. Your core responsibilities will include:

• Relationship Management: Own and nurture relationships with major national accounts across various sectors (e.g., retail chains, healthcare facilities, commercial real estate portfolios), acting as their trusted HVAC advisor and primary liaison.
• Strategic Account Growth: Develop and execute comprehensive account strategies that drive retention, identify organic growth opportunities, and ensure long-term customer satisfaction and profitability.
• Operational Coordination: Coordinate relentlessly with internal teams—operations, field service technicians, engineering, and regional sales—to deliver seamless project execution and proactive maintenance programs across diverse geographic footprints.
• Performance Monitoring & Negotiation: Monitor contract performance, service level agreements (SLAs), pricing, and service quality. Proactively negotiate contract renewals and scope changes to meet or exceed client and company expectations.
• Business Development: Identify and qualify new service agreement opportunities within existing accounts and support strategic expansion efforts into new market segments.
• Data Analysis & Reporting: Provide regular reporting, accurate forecasting of revenue and project milestones, and actionable insights to senior leadership using CRM tools (e.g., Salesforce) and analytics platforms.
• Client Review Management: Prepare and deliver quarterly business reviews (QBRs) to key client stakeholders, highlighting performance metrics, cost savings, and future recommendations.

What You Bring :

• Experience: Minimum 6+ years of progressive experience in commercial national account management, large-scale facilities services, or a closely related B2B field.
• Skills: Strong communication, negotiation, and complex problem-solving skills, with a genuine knack for building immediate trust and credibility with C-suite stakeholders and facility directors.
• Technical Acumen: A comfort with data analysis, financial forecasting, CRM management (Salesforce experience a plus), and complex contract lifecycle management.
• Soft Skills: A collaborative, results-oriented approach and the ability to keep multiple moving pieces and cross-functional projects on track simultaneously.
• Travel: Ability to travel domestically approximately 30-40% of the time annually to conduct client meetings, site visits, and attend industry conferences.

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Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]