Help Desk Technician
Job Description
Job Description
First point of contact for IT Service Desk support.
Contract 12+ months position.
Pay Rate: $19/h-$21/h
Columbus, OH
- Large company within the Financial Industry is seeking a IT Service Desk support with experience!
- Answer and log incoming calls.
- Troubleshoot and resolve enterprise software/hardware issues using knowledge base tools and expertise.
- Document incidents accurately and escalate when necessary.
- Provide timely resolutions with a focus on first call resolution.
- Maintain professionalism, empathy, and urgency in all interactions.
- Environment : Fast-paced, 24/7 support setting, including evenings, weekends, and holidays.
- Skills & Qualities :
- Strong customer service and communication skills.
- Ability to diagnose and resolve technical problems quickly.
- Attention to detail, follow-through, and teamwork.
- Composure under pressure and in difficult situations.
- Experience & Education :
- 2–5 years relevant experience (technical support)..
- Other Requirements :
- Self-motivated and able to work independently.
- Willingness to work variable shifts.
We are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, providing access to an incredible breadth and depth of opportunities where you can grow your career and make a meaningful difference.
Company Description
We are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, providing access to an incredible breadth and depth of opportunities where you can grow your career and make a meaningful difference.
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