Manager In Training

Summary: Goldfish Swim School is the premier brand for swim lessons, dedicated to providing a safe, fun, and educational experience for children and their families. With a commitment to nurturing a love for swimming and ensuring water safety, we are looking for motivated individuals to join our team and grow into future leaders within our organization.

Position Overview: The Manager in Training (MIT) program at Goldfish Swim School is designed to prepare you for a leadership role within our swim schools. This position offers comprehensive training in both operational and management skills, with a focus on delivering exceptional swim education and maintaining a positive, engaging environment for families and staff.

Additional Details:

• This is a part-time position; however, individuals in this role may be eligible for full-time hours depending on the current needs of the business.
• Employees holding the Manager in Training title are expected to permanently and consistently fulfill shifts as Deck Supervisor, Front Desk, and Teaching.
• Please note that employees in the Manager in Training position will not have keyholder responsibilities.

Key Responsibilities:

1. Training & Development:
   • Engage in a structured training program covering all aspects of swim school operations, from curriculum delivery to customer service.
   • Learn the Goldfish Swim School philosophy, including our approach to swim education and safety protocols.
   • Develop essential management skills, including team leadership, staff development, and operational efficiency.
2. Operational Management:
   • Assist in learning to manage the daily operations of the school, including scheduling classes, overseeing pool activities, and ensuring facility maintenance.
   • Support the implementation and adherence to Goldfish Swim School’s policies and procedures.
   • Help coordinate special events, swim assessments, and other promotional activities.
3. Team Leadership:
   • Mentor and support swim instructors and staff, fostering a positive and collaborative work environment.
   • Participate in the hiring, training, and performance evaluation of team members.
   • Promote professional growth and provide feedback to enhance staff performance and satisfaction.
4. Customer Focus:
   • Ensure a high standard of customer service by addressing parent and student inquiries, resolving issues, and maintaining a welcoming atmosphere.
   • Gather and analyze feedback from families to continually improve our swim programs and customer experience.
   • Promote and implement community outreach programs to enhance brand visibility and engagement.
5. Reporting & Analysis:
   • Assist in preparing and reviewing operational reports, including class attendance, financial metrics, and staff performance.
   • Analyze data to identify trends, opportunities for improvement, and strategies for achieving business goals.
   • Contribute to the development of strategic initiatives to enhance school performance and student satisfaction.

Qualifications:

• Working toward a Bachelor’s degree in Business Administration, Sports Management, Education, or a related field.
• Passion for working with children and a strong interest in swim education and safety.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
• Strong organizational skills and attention to detail.
• Ability to adapt to various roles and responsibilities within a dynamic environment.
• Previous experience in customer service or a leadership role is a plus, but not required.

Preferred Qualifications:

• Experience in a swim school or aquatic center is desirable.
• Certification in CPR, First Aid, or Lifeguard training is required
• Bilingual abilities are beneficial.

What We Offer:

• Competitive salary and benefits package.
• Comprehensive training program with opportunities for professional growth.
• Career advancement potential within the Goldfish Swim School network.
• A supportive and fun work environment dedicated to making a splash in the lives of families.

Certificates and Licenses: Lifeguard, CPR, First Aid, AED certifications required. Lifeguard Instructor

certification is highly encouraged.