Patient Consultant

Job Description

Job Description

Primary Function

Provides a positive patient experience with fair, friendly, empathetic, courteous, and quick service. Dispensary Agents are expected to be trained and competent to work in all areas of the dispensary.

Essential Duties and Responsibilities

Reception

• Enthusiastically greet every person coming through the door.
• Provide exceptional service for new patients, answering any questions they may.
• Verify patient/caregiver eligibility on Medical Marijuana Patient Registry
• Calculate patient's remaining day supply allotment.
• Maintain accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, and respond to patient and caregiver inquiries.
• Ensure that all visitors coming into the store have signed the applicable visitor log.
• Maintain an organized environment and facility appearance.
• Comply with current policies and procedures and applicable state and local laws.
• Obtain the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification, registration, and recommendation in the State's Patient Registry and within the store's POS system.
• Communicate with staff to maintain a steady patient traffic flow to maximize sales and patient satisfaction.
• Monitor patient intake and store's general customer service email, respond to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.
• Maintain organization of desk space and waiting room through daily upkeep and light cleaning
• Maintain a positive attitude while representing the Buckeye Relief/Amplify brand.

Budtending

• Educate patient on medical cannabis, dose, dosage forms, and devices.
• Educate patient on the rules and regulations of the Medical Marijuana Control Program.
• Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
• Work closely with reception to maintain a steady patient traffic flow to maximize sales and patient satisfaction.
• Ensure that the dispensary is always clean and well-organized.
• Educate customers on the safe use of their selected cannabis products.
• Ensure the safety and satisfaction of both the patients and employees.
• Greet patients in welcoming manner.
• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
• Maintain in-depth knowledge of the current medical cannabis law, industry trends, and regulations, and communicate changes to staff and patients.

Cashier

• Verify patient/caregiver identity by checking the patient's MMCP Registry Card and photo-ID.
• Retrieve the correct patient's order from the will-call area.
• Review the entire order with patient at the register for accuracy, ensuring all items in the order match what is in the patient's cart in the POS.
• Complete sales on a cash register, collects payment, and make change for cash customers.
• Resolve customer issues and answers questions.
• Balance cash drawer by counting cash at beginning and end of work shift.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.

Order Processing and Fulfillment

• Enthusiastically answer all incoming phone calls to the store to address any and all questions and to triage to a "tele-'tender" to assist patients calling to place a pre-order.
• Verify patient/caregiver eligibility on Medical Marijuana Patient Registry
• Calculate patient's remaining day supply allotment and ensures patient's order will not result in oversale.
• Build patient pre-orders submitted online and kiosk orders submitted in-store, using barcoding to ensure proper product selection.
• Print order labels and affix to correct products.
• Perform "tech-check-tech" before order is bagged (i.e. a budtender performs final accuracy checks on orders prepared by another budtender).
• Take inventory of cannabis products and communicates with inventory team to ensure that the fulfillment area is adequately stocked.
• Place completed orders in the will-call area and marks them in POS as ready for pickup.
• Prioritize workflow to ensure patient orders are ready when promised.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.

• At least 21 years of age.
• Possess a high-school diploma or equivalent.
• Pass an FBI/BCI Background check.
• 1-2 years customer service experience strongly preferred.
• Previous cannabis industry experience, health-care experience, or hospitality experience is preferred but not required.