Client Services Analyst I (Fully Remote - USA)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Client Services Analyst I position is responsible for daily, weekly, and monthly delivery processes, ensuring timeliness and accuracy of deliverables across multiple product lines. This requires managing a queue of work and inputting faxed documentation into a system ensuring productivity and quality. The candidate filling this position needs to be customer-focused, detail-oriented, articulate, and credible. Client Services Analyst I will also be focused on ensuring each client’s definition of quality is met by proactively reviewing processes and data.

Your role in our mission

• Ensure timely and accurate delivery of solutions in line with customer needs and defined metrics for data entry, productivity, and quality.
• Develop technical understanding of client solutions and their features.
• Use tools, reports, and metrics to proactively monitor and analyze data, providing visibility into statuses.
• Build strong relationships with internal teams and external partners to meet client expectations.
• Collaborate with technology and project teams to understand business context and ensure quality of deliverables.
• Align company and client data through reconciliation and system checks.
• Partner with operations and other teams to ensure consistent delivery of products and services.

What we're looking for

• Healthcare industry experience preferred.
• Strong attention to detail with a focus on data quality and reconciliation across sources or platforms.
• Excellent communication skills, with a positive, professional, and customer-focused approach.
• Proficiency in Microsoft Excel, Visio, and PowerPoint.

What you should expect in this role

• Remote (work-from-home) opportunity available across all U.S. locations.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.
• To work effectively as a teleworker or hybrid positions with Gainwell, employees must have a broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload. Higher speeds are recommended for optimal performance.
• To Test your internet download and upload speed:
  • Go to Google.
  • Search for Internet Speed Test or click here.

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $35,900.00 - $51,300.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.