Orthotics-Prosthetics Patient Care Coordinator

About Leimkuehler Orthotic-Prosthetic Center

Leimkuehler Orthotic-Prosthetic Center is a trusted, family-owned healthcare company serving Northern Ohio for over 75 years. We provide innovative, custom prosthetics and orthotics that help people regain mobility and independence. With multiple clinics and in-house fabrication, we combine compassionate care, modern technology, and proven craftsmanship to deliver the highest level of patient outcomes.

About the Role

We are seeking an experienced, friendly, dependable, and patient-focused Patient Care Specialist to join our team! If you love helping people, enjoy working in a fast-paced environment, and are confident managing a variety of administrative and clinical support tasks, we want to meet you. This role requires a strong attention to detail, empathy, patience and strong collaboration and communication skills.

Work Environment

• In-office only (no remote work), floating between locations as needed/scheduled
• Schedule: Monday-Friday, 8:00am-4:30 M, T, Th; 8:00am-5:00pm W, 7:00am-3:00pm Fri
• Location: Primary office in Amherst, OH , with required training and occasional travel to surrounding regional offices in North Olmsted and Sandusky on an as-needed basis.
• Employment: Hourly, full-time, non-exempt.

Key Responsibilities

• Maintain a welcoming, professional, and compassionate front-desk presence
• Answer phone calls, emails, and text inquiries from patients
• Handle patient questions and direct clinical concerns to appropriate staff
• Register new patients and update existing patient demographics in the EMR
• Confirm patient identity and maintain HIPAA compliance at all times
• Schedule, reschedule, and manage patient appointments
• Check patients in and out for appointments
• Verify medical insurance eligibility and benefits
• Educate patients on their insurance benefits, coverage, and estimated out-of-pocket expenses
• Collect copayments, deductibles, and balances due; provide receipts as needed
• Room patients in appropriate clinician area
• Reconcile daily payments and assist with end-of-day reporting
• Assist with forms completion and provide necessary paperwork to patients
• Scan and upload documents into the EMR
• Track and follow up on missing clinical documentation with referring providers
• Communicate appointment reminders via phone, text, or email
• Support clinical staff by ensuring exam rooms and schedules are prepared
• Perform general office tasks including typing, printing, scanning, faxing, and emailing
• Utilize Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook)
• Participate in training or process improvement initiatives as assigned
• Additional responsibilities and tasks as assigned by management.

Minimum Qualifications

• High school diploma and/or GED; Additional schooling, certifications in medical, medical billing, healthcare administration, etc. Bachelor's Degree preferred.
• Operational knowledge of office equipment: printers, scanners, fax, copier
• Ability to learn new software/technology
• Microsoft Office Suite (Word, Excel, Outlook)
• Customer service experience (1-2 years)
• Minimum of 2-4 years in medical administrative/front-office role

Preferred Skills & Characteristics

• Marketing or patient outreach experience
• Medical Billing or insurance knowledge
• Familiarity with medical terminology
• Dependable : reliable, punctual, and consistent
• People-Oriented : enjoys interaction and providing excellent service
• Self-Starter : able to work independently with minimal supervision
• Organized and high attention to detail
• Strong communication and customer service skills
• Positive, team-focused attitude

Compensation & Benefits:

• Starting at $20-$25 per hour, bonuses based on performance
• Group Medical Insurance
• Group 401K with employer match & profit sharing
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement Program
• Growth Opportunities

Equal Opportunity Employment

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.

We are committed to creating an inclusive and accessible workplace. If you require a reasonable accommodation to complete the application or interview process, please contact us at [email protected]. Examples of accommodations may include accessible interview locations, alternative application formats, sign-language interpreters, or other adjustments to support your full participation. Requests will be handled confidentially and reviewed on an individualized basis.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Medical administrative support: 2 years (Required)
• Customer service: 2 years (Required)
• Insurance verification: 1 year (Required)

Work Location: In person