Project Coordinator

Job Description

Job Description

We are looking for a Project Coordinator to support daily service operations for our construction and contractor business in Northwood, Ohio. This role helps keep field activities organized by coordinating dispatch support, managing equipment and tool availability, and ensuring service documentation is accurate and timely. The ideal candidate is highly organized, communicates effectively with both office and field teams, and can balance customer service priorities with operational needs.

Responsibilities:
• Coordinate service scheduling activities and provide day-to-day dispatch support to help technicians and field personnel stay on track.
• Review service documentation on a routine basis, confirm accuracy, and prepare records for timely system entry and reporting.
• Maintain a strong working knowledge of the company’s service territory to support efficient routing and operational planning.
• Arrange for the sourcing, purchasing, and distribution of equipment and specialty tools based on project and service demands.
• Track assigned tools by vehicle or team member to help maintain accountability and readiness across the field organization.
• Work closely with managers, office staff, and field teams to address issues quickly, improve coordination, and support profitable operations.
• Escalate customer concerns and personnel-related issues promptly to leadership while assisting with timely follow-up and resolution.
• Apply knowledge of labor agreement requirements when coordinating assignments to ensure work is aligned with applicable guidelines.
• Participate in job-related training and maintain familiarity with service procedures, operating practices, and mechanical equipment usage.• Experience in customer service, service coordination, dispatch support, or a related operational role.
• Ability to communicate professionally with customers, technicians, managers, and internal support teams.
• Strong organizational skills with the ability to manage multiple priorities, records, and follow-up tasks accurately.
• Working knowledge of Windows-based computer systems and comfort using standard office and service-related software.
• Understanding of tools, equipment, and basic mechanical systems used in a construction or contractor environment.
• Ability to respond to issues with urgency, sound judgment, and a customer-focused approach.
• Experience in call center customer service or high-volume service environments is preferred.