HVAC Operations Manager
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
Max Compensation USD $135,000.00/Yr.
Responsibilities
- Responsible for full financial for operations
- Review company reports such as PMs, CINB, SLA and P&L and share with team
- Take calls for customer escalation issues & being able to provide a solution
- Ensure company goals are met monthly/quarterly/yearly
- Manage all Service-Level Agreements (SLA) with current/new clients
- Recruit, hire, and develop service operations team
- Develop training plan for service support team
- Delivery of goals and metrics for assigned group
- Evaluate and perform annual reviews
- Identify and communicate where improvements can be utilized
- Quality assurance on all work performed at customer facilities
- Cover in absence of the next level managers
- Create, communicate, and send weekly activity schedule to VP of Operations
- 7+ years of Management experience for an HVAC contracting business or building-related services company
- O6A License Required
- Have an HVAC/R Technical Background
- Understanding of the principles of quality management with respect to effective communication
- Experience with management and conflict resolution
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to adapt to very fast-paced environment and deadlines
- Excellent interpersonal and communication skills, both written and oral
- Advanced Microsoft Office and computer literacy
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