Call Center Representative

Call Center Representative – Dream Bath
Elyria, OH | Part‑Time to Full‑Time | Remote Opportunities Available

Job Description

With more than 25 years in business, Dream Bath Solutions is one of the fastest‑growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable, and maintenance‑free.

Dream Bath of Northeast Ohio is looking for a Call Center Representative for our Elyria, OH market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income while working for one of the fastest‑growing companies in the industry. Earn money while making a positive impact that helps homeowners improve their homes.

General Purpose

Customer service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and answer inbound calls from advertising campaigns.

Responsibilities

• Deliver scripted pitch to homeowners
• Adjust scripted pitch to meet the needs of specific homeowners
• Handle homeowner questions and objections
• Obtain homeowner information including names, addresses, and phone numbers
• Schedule appointments over the telephone
• Input appointment details into the computer system
• Record homeowner information and key conversation details
• Confirm appointments set by canvassers or sales representatives
• Schedule appointments for reps to meet prospective homeowners
• Conduct quality control phone calls
• Answer inbound calls from homeowners responding to advertisements
• Follow up with homeowners after initial interaction
• Update lead information and maintain accurate reports

Qualifications

• Strong customer service skills (required)
• Knowledge of sales and marketing principles and strategies
• Experience in telemarketing, sales, marketing, or promotions preferred
• Product knowledge (training provided)
• Proficiency in basic computer applications

Benefits & Perks

• Flexible part‑time to full‑time schedule
• Remote work opportunities
• Performance‑based bonuses
• Paid training
• Growth opportunities within a rapidly expanding company