Team Member Relations Coordinator II (Leave of Absence)

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There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.

Job Summary

The Team Member Relations Coordinator II (“Coordinator”) is responsible for coordinating the leave of absence process for team members (e.g., FMLA, non-FMLA medical, parental, military, personal leaves of absence). The Coordinator uses independent judgment to determine whether a team member is qualified for leave under federal, state and local laws and Company policy, uses discretion in determining the sufficiency of information presented when granting leave or approving a request for a return to duty, and processes the leave request. The Coordinator also reviews and provides guidance regarding requests for accommodations due to a medical condition.

Duties and Responsibilities

• Acts on behalf of the People & Culture (Human Resources) department to administer all aspects of the leave of absence process.
• Receives intake information, determines leave eligibility and leave type (e.g., FMLA, non-FMLA medical, parental, military, personal leave) for field and Support Center team members based on federal, state and local laws, as well as company policies.
• Coordinates leave of absence program and processes from start to finish for all team members. Ensures consistent application of leave procedures, in alignment with federal, state and local law requirements.
• Communicates timely throughout the leave cycle process with team members and managers to ensure stakeholders are informed of the status of individual leaves of absence. Works closely with the team member to assist with the timely return of required paperwork. Updates managers and employees on leave status, developments and accommodations related to work restrictions.
• Maintains accurate records in the system for each leave of absence and accommodation case.
• Prepares and sends all required leave and accommodation notices and paperwork within the designated time frame
• Assists the company and its team members to navigate complex leave of absence and accommodation cases, pursuant to federal, state and local laws and regulations.
• Receives information regarding medical-related accommodation requests, sends paperwork to team member for completion, analyzes the information received and coordinates response.
• Works in cooperation with management to determine whether requests for medical accommodations are reasonable based on work restrictions. Communicates regularly with managers and team members.
• Demonstrates knowledge and awareness of compliance policies, procedures, and regulations affecting day-to-day leave of absence and accommodation responsibilities.
• Completes some administrative duties for the People & Culture department.
• Responds to internal and external People & Culture-related inquiries and requests.
• Performs HRIS data entry, occasionally.
• Performs special projects as directed, occasionally.

Qualifications

• Bachelor's degree or equivalent leave/accommodation work experience in Human Resources or related fields preferred
• 1 + years of experience in the field of Human Resources with working knowledge of leaves of absence and job accommodation process
• Excellent written and verbal communication skills
• Experience in a multi-state organization preferred
• Demonstrated experience with MS Office products
• Demonstrated experience with keeping pace in high volume environment while prioritizing high level of customer service
• SHRM and/or HRCI HR certification preferred
• Attend classes/seminars to keep current with employment-related legislation and best practices in HR and compliance
• Ability to learn quickly
• Possess a high attention to detail and critical thinking skills
• Ability and willingness to respond to team member concerns quickly and accurately

With us, you'll enjoy: Competitive wages and annual bonus opportunity Medical, dental, vision and life insurance 401(k) with a company match Paid vacation and holidays Tuition reimbursement A wide variety of discounts on technology, travel, food and fuel Opportunity for growth and advancement with company paid training

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at [email protected]. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.

Working Conditions / Physical Requirements In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.

Disclaimer This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.