Quality Reliability Engineer

Job Description

General Purpose of position:

Responsible for rapid problem solving, warranty part analysis and mitigation and data analysis specific to diesel engines and parts; developing and administering reliability and warranty action plans and reports for senior management, engineers, and dealer maintenance/service specialists. Lead improvement of GM warranty evaluation ratings.

Major Duties and Responsibilities :

• Reduce warranty cost expenditures and customer impact related to a medium duty diesel engine program.

• Conduct technical root cause analysis of failed engines and failed engine components.

• Publish warranty investigation reports based on failed part analysis, dealership visits, phone contacts and returned parts

• Maintain log of returned parts including key claim information, status and tracking details

• Communicate investigation reports to appropriate teams and collaborate to identify, develop and implement solutions

• Develop test methodologies and apparatus to conduct physical testing of warranty return parts

• Develop expertise in hands on repair methodology for various engine component failures.

• Monitors field (engineering, manufacturing, dealerships) for the effectiveness of countermeasure

• Identify improvements to service procedures as opportunities present themselves.

• Performs miscellaneous jobs as related to assigned duties

• Frequent travel - 40%

• Reports to Manager, Reliability Engineering

Skills and Abilities:

• Mechanical skill in heavy diesel engine repair

• Proficient in conducting engine failure and failed component analysis

• Skilled in basic metrology and foundational knowledge of engine and vehicle design, production and operations

• Proficient in technical communications and skilled in maintaining bilateral communications with issue owners.

• Possesses high level of professionalism and integrity with a strong work ethic

• Ability to see opportunities and be a self-starter with intrinsic focus on securing high value results for the organization without need for constant micromanagement.

• Thorough understanding of manufacturer warranty evaluation rating processes and metrics

• Thorough understanding of manufacturing, QOS reliability process and requirements

• Proficient PC skills in Windows application including Excel, Word, Access and PowerPoint (required)

• Excellent written and verbal communication skills for effective report writing and delivery (required)

• Must be able to access, enter, and retrieve data using a computer

• Must have ability to bend, crawl, stand, stoop and kneel in order to repair vehicles, and lift approximately 50 lbs. (required)

Minimum Requirements:

• Bachelor's degree in engineering, preferably in Mechanical/Electrical/Automotive Engineering,, or Minimum of 3 years of relevant experience, preferably in engine or vehicle related field

• Diesel engine experience preferred

• Problem solving and analytical experience

• Report writing and delivery experience

• Advanced presentation skills

• Manufacturing warranty experience preferred

• Advanced MS Excel competency - pivot tables, database look up features

• Experience in MS Power App preferred

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis.

The selected candidate will be required to travel on a regular basis (25-50%) for this role.

This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources ( .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ([email protected]) us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

Our Company (

Our Culture

How we hire??????? (

Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

Explore our global locations (

We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.

Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.