Office manager

Job Opening: Office Manager

Job Description

Complete Pest Solutions is excited to announce an opening for an Office Manager at our dedicated office. This is a Full-Time position, essential for ensuring smooth and efficient operations within our organization. We are looking for an individual who is ready to step into a role that is pivotal to our company’s success. Please note that this is not a remote job - the successful candidate will be based at our physical office, collaborating directly with our dynamic team.

As an Office Manager, you will hold a key position within our company, directly impacting our operational efficiency and the quality of service we provide to our clients. We are looking for someone who is highly organized, dynamic, and capable of managing multiple tasks efficiently. This role requires excellent communication skills, as well as the ability to manage and oversee the daily operations of our office environment.

Duties and Responsibilities

• Manage and oversee the daily operations of the office.
• Route technicians to customers efficiently, ensuring optimal service delivery and customer satisfaction.
• Handle incoming calls with the aim of selling and scheduling services for new and existing customers.
• Manage the accounts receivables to ensure timely and accurate billing and collections.
• Train and supervise new routing coordinators, especially during the busy season to maintain workflow and service quality.
• Organize office operations and procedures to maximize productivity and minimize costs.
• Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Partner with HR to update and maintain office policies as necessary.
• Analyze and optimize operational processes to improve efficiency and service delivery.
• Contribute to team effort by accomplishing related results as needed, fostering a collaborative team environment.
• Ensure security, integrity, and confidentiality of data.
• Review and approve office supply acquisitions.
• Maintain a safe and secure working environment.

Requirements

• Proven experience as an Office Manager or similar administrative role.
• Experience in routing technicians to customers and managing logistic aspects of service delivery.
• Demonstrated ability to answer phones and efficiently sell services to enhance customer engagement and retention.
• Strong capabilities in managing accounts receivables.
• Experience in training and supervising staff, with a particular focus on peak season management.
• Excellent organizational and multitasking abilities.
• Adept at managing and streamlining office operations and systems.
• Outstanding communication and interpersonal skills.
• Knowledge of office administrator responsibilities, systems, and procedures.
• Familiarity with email scheduling tools, like Email Scheduler and Boomerang.
• Proficiency in MS Office and office management software (ERP etc.).
• Strong problem-solving skills and analytical abilities.
• High School diploma; additional qualification as an Administrative assistant or Secretary will be a plus.
• Professional, courteous, and approachable demeanor.
• Ability to handle confidential information securely.