Property Operations Specialist

We are actively seeking a motivated and customer-focused individual to join our team as a Property Operations Specialist based in the Greater Cincinnati Area with travel to Louisville, Dayton & Toledo. This full-time role offers the opportunity to make a positive impact, working to assist prospective residents and support our leasing operations and management teams. The ideal candidate will be highly versatile, with an upbeat attitude and a proactive approach to supporting our properties to include when the onsite manager is unavailable. Flexibility is crucial, as assignments and responsibilities may shift based on evolving business needs and operational requirements. The ability to seamlessly transition between tasks and properties while maintaining high standards of service is essential for this role.

Job Type: Full-time
Pay rate: Based on experience

ABOUT US

At Rookwood Properties, we're more than just a company — we're a community dedicated to nurturing both our properties and our people. With a legacy dating back to 1966, we've consistently demonstrated a profound dedication to developing and overseeing a diverse portfolio. Presently, Rookwood Properties proudly manages over 2700+ market rent apartment units, along with office, retail, and warehouse spaces situated across Cincinnati, Dayton, Northern Kentucky, Louisville, and South Carolina regions.

KEY RESPONSIBILITIES

As a Property Operations Specialist you'll play a pivotal role in delivering exceptional customer experiences to both prospective and current residents. Your responsibilities will include:

• Address all site and resident issues promptly by managing maintenance and leasing operations, including oversight of scheduling and turnover procedures.
• Maintain professional relationships with suppliers, vendors, and other departments.
• Conduct regular inspections to uphold high curb appeal standards and identify areas for improvement or maintenance needs, ensuring the property's overall upkeep and attractiveness.
• Cultivate excellent customer service and positive resident relationships to ensure an exceptional living experience.
• Handle all aspects of the leasing process from initial contact to move-in. Conduct property tours, process applications, and prepare lease agreements.
• Maintain an unwavering commitment to high-level customer service by promptly addressing resident requests and resolving issues to ensure resident satisfaction.
• Assist in the day-to-day operations of the apartment community, collaborating closely with the site to ensure apartments are move-in ready and maintained to our high standards.
• Adhere to all Fair Housing laws and established policies and procedures in the qualification, screening, and acceptance of applicants for residency.
• Keep accurate prospect, traffic, and leasing data, and assist with other computer data entry tasks as required.
• Fill in during absences and/or provide additional support on a need basis for property managers, managing all property functions efficiently and effectively. Adapt to varying property needs and maintain operational standards.
• Ensure timely completion of administrative tasks as assigned.

JOB REQUIREMENTS

• Valid Driver’s License and reliable transportation.
• Minimum of two years of experience in leasing or sales, with significant experience in property management. Expertise in Rent Manager or similar property management software is essential.
• Ability to adjust actions according to different scenarios and manage time effectively. Flexibility to float between properties and take on diverse responsibilities as needed.
• Exhibit strong proficiency in Microsoft Office applications.
• Familiarity with data entry, phone etiquette, and email correspondence.
• Demonstrate a strong work ethic and the ability to work independently to increase property traffic levels, maintain closing ratios, and achieve budgeted occupancy percentages.
• Perform all other duties as assigned by your supervisor.

BENEFITS

We value our employees and strive to offer competitive salaries and a comprehensive benefits package, including:

• Housing Discounts for Full-Time and Part-Time employees
• Comprehensive Medical and Dental Insurance coverage
• $40,000 Company-paid Life Insurance with the option for Supplemental Life Insurance
• Company-paid Short and Long-Term Disability benefits
• Generous Paid Time Off and Paid Holidays
• 401(k) Retirement Savings Plan with Company Match

Plus, we offer additional work perks to enhance your overall experience with us!

To learn more about Rookwood Properties, visit our website at Rookwood Properties is an Equal Opportunity Employer. As a condition of employment, a satisfactory background and MVR checks are required.

To learn more about Rookwood Properties, visit our website at Rookwood Properties is an Equal Opportunity Employer. As a condition of employment, a satisfactory background and MVR checks are required.