Technical Service Engineer

Job Responsibilities:

• Leads or contributes to the execution of Change Notices within agreed timelines.
• Analyzes the impact of changes on end-to-end manufacturing processes.
• Proposes improvements to the Board of Change.
• Manages requests related to Adaptation, Quality, Productivity, Obsolescence, and Withdrawal.
• Collaborates with Design and Continuous Engineering teams on all product changes.
• Trains plant personnel on product and customer application knowledge.
• Performs product and process analysis (e.g., Technical Returns, FPY, MDR, Red Box).
• Leads or supports root cause analysis using 8D methodology.
• Interfaces with customers to resolve technical inquiries and enhance delivery experience.
• Ensures consistency in product definition within the manufacturing database.
• Contributes to risk assessments (e.g., PFMEA, PQCS, CQCP).
• Supports part qualification and critical supply robustness.
• Manages new product introductions and industrial transfers.
• Works with certification engineers to maintain compliance with UL, CSA, and other standards.
• Demonstrates leadership in issue resolution and process improvement.
• Collaborates with Quality Engineers, manufacturing teams, and corporate engineering.
• Supports monthly quality meetings with Offer Quality Leader and Plant Quality Manager.
• Coordinates surveillance testing and reviews specifications annually with the Line of Business.
• Manages the eDerogation, and eMCN portfolio, ensuring alignment with Quality Directive guidelines.
• Contributes to product reviews with stakeholders from Customer Experience, Marketing, Continuous Engineering, and Manufacturing.
• Ensures effective communication and execution between the plant and Line of Business.

Skills:

• Process
• Semiconductor

Education/Experience:

• Bachelor of Science in Mechanical Engineering, Electrical Engineering, or Industrial engineering.
• Experience within manufacturing Quality, Manufacturing Engineering, or equivalent.
• Experience with 8D problem solving methodology, tool utilization (i.e. 5Why, fishbone (cause and effect), etc.) and Six Sigma knowledge certification highly desired.
• Demonstrated analytical skills with data, problem resolution, project management