IT Sales Engineer

Description

SUMMARY:

The Sales Engineer (SE) for Managed IT Services is a technical sales engineering role that performs a key role in scoping IT/Cyber solutions for the Company’s customers. The primary responsibility of the IT Sales Engineer will be to support client technology needs and revenue growth by developing and executing strategies of our Managed IT and Cybersecurity solutions, building relationships, and contributing to technical sales presentations. The successful candidate will work closely with our sales team, technical teams, leadership and clients to ensure that our products and services meet their specific needs and expectations within an assigned geographic region. This position reports to the Market General Manager for the assigned geography

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Partner with Sales Executives to identify IT/Cyber opportunities with the DEX customer base. Strategize on the best approach to solve customer IT/Cyber needs. Participate with the account teams on early-stage prospect interactions.

Specialize in a deep understanding of the Company’s IT/Cyber solutions and services portfolio to best address the client’s needs.

Contribute to monthly sales pipeline generation and bookings targets as defined in the compensation plan document.

Evaluate available packaged MITS solutions for clients to provide value and best of breed OEM technologies.

Assess technical environments and make recommendations to clients based on need, value, and cost.

Contribute to the analysis, preparation, and delivery of Quarterly Business Reviews (QBR) for each client in the assigned portfolio.

Create technical plans, roadmaps, and budgets that align to the client’s business goals.

Educate the internal DEX employees and external customers on DEX Managed IT solution capabilities.

Ensure ongoing client satisfaction and serve as a data collection point for quality-of-service feedback.

Work cross-functionally with internal and external customers to define deliverables.

Interface with internal stakeholders such as centralized services (Helpdesk, NOC) as well as external clients.

Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality service. Demonstrate effective time management skills.

Initiate and prepare accurate documentation, reports, schedules, expense tracking, and spreadsheets as directed or required by client needs, departmental procedures, and Company policy.

Maintain and abide by established department policies and procedures and attend required meetings.

Maintain confidentiality of all client, employee, and/or Company information as required.

Exercise care, proper use and maintenance of Company equipment and supplies and identify unsafe conditions and make appropriate adjustments.

Conduct job responsibilities in accordance with the standards set out in Company policies and procedures, applicable federal and state laws, and professional standards.

Maintain the current skill set and certifications required by the position.

Strong work ethic and prompt and regular attendance is required.

Occasional evening and weekend work is required as needed.

Maintain order, cleanliness, and safety at work.

Due to the changing nature of the technology industry and the IT services business, the requirements for this position may change without notice. Additional responsibilities, tasks and assignments may be required.

EDUCATION:

Must possess a relevant combination of education, experience, and training that demonstrates the knowledge, skills, and abilities to perform the essential functions.

Bachelor’s degree in Computer Engineering, Computer Science, Information Systems or related technical field preferred.

LICENSES/CERTIFICATIONS:

Formal certifications in common IT OEM technologies are preferred (i.e. Microsoft, Cisco, A+, etc).

QUALIFICATIONS/SKILLS :

Must be comfortable and articulate in client-facing situations and confident in presenting in illustrative formats including effective whiteboard presentations.

Must be highly detailed with the ability to ask the right questions, articulate how the technology works together and establish solutions that fit the client’s budget.

Must be knowledgeable and experienced as an engineer with the following technologies:

▪ Microsoft-based servers and workstations

▪ Active Directory

▪ MS Office 365

▪ Network firewalls and managed switches

▪ SAN Administration

▪ Switching and routing

▪ Backup and disaster recovery solutions.

▪ Cloud-based technologies

▪ Virtualization technologies

▪ Cybersecurity technologies (EDR, MDR, Security Awareness Training, etc)

Excellent analytical, organizational, and interpersonal skills.

Ability to demonstrate professional written and verbal skills.

Experience in developing detailed functional specifications, design documents, and test plans including Statement of Work (SOW) and Bill of Materials (BOM) is required.

Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.

Ability to work with individuals at all levels of the organization.

Ability to exercise good judgment and demonstrate maturity.

The ability to maintain a physical condition necessary for sitting for prolonged periods of time. Must be able to exert light physical effort, typically involving lifting, carrying, pushing and pulling of up to 15 pounds. Tasks may involve extended periods of time sitting at a keyboard or workstation. The position requires that you be able to perform frequent downward flexion of neck, side-to-side turning of the neck, fine finger dexterity and grasp to manipulate the keyboard, telephone, writing instruments, papers, books, manuals, and reports.

The job entails walking, standing, bending, stooping, climbing, the ability to reach at and above shoulders, and twisting at the waist. On an infrequent basis, you must be able to squat and kneel.