Quality Control Specialist I
- Perform post-closing documentation and system review of all new Residential Mortgage and Retail Loan Products, ensuring compliance with Bank Policy, Government Regulations and System Accuracy.
- Perform ongoing system reviews, as required, for items such as Escrow Record Setup, Modification. Maintenance, and Due Date Changes to ensure ongoing accuracy for Customer Loan Records
- Take necessary action to avoid Customer or Bank Impact, including detailed review of Loan. Estimate/Closing Disclosures for compliance, Title Policies to ensure necessary endorsements are obtained, easements and encroachments are insured and applicable coverage and lien position is obtained
- Track and follow up on all critical documents or errors, taking remedial action when necessary and will maintain database of findings and will report trends and exceptions to Management.
- Track and follow up on any missing documentation.
- Customer Service for Internal and External Customers via Department Hotline, various email mailboxes, and workflow systems.
- Review various reports for accuracy and resolve items based on specific criteria and/or data, documentation of findings and communication of findings to Management via spreadsheets or other reporting mechanisms.
- Communicate and work with Internal and External Business Partners such as Audit, Compliance and Vendor's, as necessary to ensure the Department is meeting its Regulatory and other Loan Servicing requirements and responsibilities.
- Customer Service in the manner of answering questions, resolving issues and requests for information
- High School diploma or equivalent is required.
- Minimum 3 years' experience in Retail Loan Servicing or Originations.
- Prior experience in a high-volume loan servicing and support environment, preferably with some Quality Control review experience.
- Familiarity with Loan Servicing Systems and Applications.
- Prior Customer Service experience, including verbal and written communications.
- Thorough and demonstrated understanding of Retail Lending Banking regulations including but not limited to Truth in Lending (Reg Z), National Flood Insurance requirements (NFIP), Biggert/Waters Act, RESPA, Fair Lending, Fair Credit Reporting Act and BSA as it relates to the Retail Lending Function.
- Practical knowledge of commonly used concepts, practices, and procedures within a Loan Servicing environment for Mortgage and Retail Loans, including but not limited to Loan Review, General Ledger, Core System Review.
- Knowledge of Bank loan products and services, as well as general accounting and exception processing practices.
- Strong analytical skills and attention to detail.
- Must have strong organizational and multi-tasking skills and be able to successfully work under pressure to meet strict deadlines.
- Must have a proven ability to develop relationships, with external sourced vendors and Business Partners across the organization.
- Good Listening skills with ability to research, document and articulate findings as required.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office products, including Word, Excel and Power Point.
- Must be self-motivated and able to work with minimal supervision.
- Technical Analysis skills involving reviewing Loan Core System and Loan Documentation for accuracy, completeness, and Regulatory Compliance.
- Decision Making skills required to complete loan review tasks and complete remediation maintenance correctly.
- Must understand when to escalate matters to Management appropriately.
$45,250.00 - $74,338.75 Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected]. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Recommended Jobs
Lead Manufacturing Programs Specialist
Job Description Summary Connection and interface between Engineering, Supply Chain and Customer facing organizations focused on product/ manufacturing readiness, execution and delivery. Contribute…
Leasing Consultant
Job Description Job Description Leasing Consultant – Toledo, OH Do you love sales and working with people? If you’re looking for a hands-on sales / leasing role where your efforts directly mak…
Customer Service Associate
We’re on the Moo-ve with new opportunities!! And you know, if it’s Borden, it’s got to be good! At Borden Dairy, we’ve embraced the “Glass Half Full” mindset since 1857. Guided by our beloved m…
Golf Pro Shop Attendant
Job Description Job Description This position will run from April through November. Pro Shop Attendant will be responsible for moving carts from the cart barn to the Pro Shop on a daily …
Infectious Disease Part Time Physician
Lee Health is seeking a PRN Infectious Disease Physician! Be Valued for Being You. At Lee Health, its all about you. Lee Health is proud to be named on the Forbes list of Americas Best-in-Sta…
Class A Company Driver Job
Class A Company Driver Job Drive and operate trucks. Follow instructions; locate and read location and road maps. Pre-inspect truck. Pick up goods and materials, verify loads for accuracy, and de…
Regulatory Affairs Specialist (Brecksville, OH)
This position is responsible for preparing submissions to various regulatory agencies. Additionally, the position will help maintain and improve upon domestic and international compliance. Candidate m…
Classroom Assistant
Kiddie Academy has an exciting opportunity for an energetic, optimistic and caring person to join us as a Classroom Assistant. You’ll be working closely with our passionate team of child care teachers…
IT Support Specialist
Job Description Job Description Job Summary: The IT Specialist is responsible for providing day-to-day technical support and maintaining reliable technology operations for a distribution and…
Septic System Service Technician
We look forward to serving you! Triple A Pro Services: At Triple A Pro Services, we’re not just another service provider; we’re a mainstay in the Dayton-Cincinnati region, offering trusted resident…