Software production support engineer

Location:

4900 Tiedeman Road - Brooklyn, Ohio 44144-2302 Job Functions: Own and influence the development, implementation, assessment, and support of one or more environments, applications, or platforms. Independently develops clean, maintainable, testable code for work assigned; performs code reviews for all levels of engineer. Designs solutions for the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms. Strong technical expert on the team; assigns work, mentors, and trains junior engineers. Advocates for new technology and improvements. Applies, and prepares to ensure, proper security standards for code development. Assists in the development of strategies for the full software development life-cycle of new and emerging technologies and make recommendations regarding selected technologies and demonstrates the viability. Creates technical documentation, specifications, and project artifacts for developing code. Identifies and develops potential standards and best practices. Proposes high-level application platform architectural guidelines. Formulates and designs technical solutions to meet business needs. Required Qualifications: Maintain application operations including patching and certificate rotation on RHEL, Ubuntu, and Windows based servers. Administrate application releases utilizing Service Now, Gitlab, GitHub, CI/CD Pipelines, Terraform, GCP, Jenkins, and Windows based servers. Debug and ensure continuity of multi-tier application systems (Requires moderate proficiency in Java, Python, Bash, Terraform, JavaScript, HTML, CSS, YML, XML). Monitor/Maintain Adobe products including Analytics, Experience Manager, Experience Platform, Journey Optimizer, and Target. Expected to understand and remediate any Governance, Risk and Compliance issues. Effectively communicate between our Lines of Business, Developers, Management and Vendors. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $100,000.00 to $115,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 09/06/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected]. KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.