Business Technical analyst

Job Description

Job Description

Under the general guidance of the IT Solution Delivery Manager, this position is responsible for growing

and operating the Information Technology Solution Delivery program at Wisconsin Department of

Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience

and judgment to plan and accomplish goals.

Essential duties include: reviewing and understanding business objectives and problems, analyzing user

requirements, procedures, and problems to improve existing or developing computer systems;

conferring with personnel of organizational units involved to analyze current operational procedures,

identify problems, and learn specific input and output requirements, such as forms of data input, how

data is to be summarized, and formats for reports; writing detailed stories, based on business

requirements and user stories, for program functions, and steps required to develop or modify computer

programs; writing operational manuals for users; performing testing, validation, and quality assurance of

DFI’s information technology; maintaining a high degree of professionalism including during interactions

with executive leadership; creating and implementing IT policies, procedures, standards and guidelines.

The incumbent is expected to be familiar with a wide variety of IT concepts, practices, and technologies.

This position may lead and direct the work of others. This position is headquartered at the Hill Farms

State Office building in Madison, WI.

• Lead and participate in teams representing the business needs to technical staff and technology

system capabilities to business staff.

• Facilitate discussions among all appropriate technical and business staff to clarify business rules,

define system output, facilitate the design of business and technology system processes.

• Analyze and document business rules, business and technical requirements, and system

operations and procedures.

• Develop technical specifications to meet business requirements.

• Review existing and proposed rules, policies, and procedures for impact on current and

proposed business processes. When necessary, adjust proposed processes or propose rule,

policy or procedure changes to maintain compliance with all applicable constraints.

• Coordinate with department business program specialist and technical staff efforts to clarify,

revise, develop, and implement process descriptions and functional programming specifications.

• Create documentation of process and system development changes, in the form of operational

manuals, and assist business and technical staff to draft new procedures and publications.

• Track system problems and their resolution using DFI's help desk ticketing system, bug-tracking

system and other IT request systems. Investigate and analyze system problems and design

solutions.

• Coordination, planning and execution of efforts around Quality Assurance of business systems

and processes, reliability testing for the agency’s products and/or development processes.

• Develop and execute test cases, scripts, plans and procedures. Record test progress and results.

Wisconsin Department of Financial Institutions

• Follow software development life cycle methodologies and practices around system testing and

quality assurance processes.

• Develop software-testing plans and conduct software tests from components to entire systems.

• Identify and analyze issues, bugs, defects, and other problems, particularly when problems recur

in multiple products; recommend and facilitate solutions to these issues.

• Document user-acceptance test criteria and conduct user/system acceptance testing.

• Provide thorough feedback to business and technical staff regarding needed enhancements.

• Analyze business data integrity throughout the project.

Top Required skills (must have at least 8 years of experience):

• Advanced knowledge of business and technical analysis: business process documentation,

process design, requirements gathering, functional design.

• Advanced knowledge of quality assurance and software testing methodologies.

• Knowledge of project management principles, methods, and practices.

• Effective and professional communication and interpersonal skills when dealing with a variety of

customers including executives.

• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong

attention to detail.

Top 2-3 Nice to Have skills:

• ITIL 4 Foundation certification or similar

• CompTIA A+ certification of similar

• PMP certification or similar

Will this position have access to FTI (Federal Tax Information)? No

Top Required Skills & Years of Experience (must have at least 8 years of experience):

• Advanced knowledge of business and technical analysis: business process documentation, process design, requirements gathering, functional design.

• Advanced knowledge of quality assurance and software testing methodologies.

• Knowledge of project management principles, methods, and practices.

• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.

• Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Top Nice to Have skills:

• ITIL 4 Foundation certification or similar

• CompTIA A+ certification of similar

• PMP certification or similar

Project details: this position is responsible for growing and operating the Information Technology Solution Delivery program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.