After Sales Care Technician

About the Company:

Minetek is a global air, water, and sound solutions provider based here in the United States. The business is a leader in the provision of water evaporation, water management, underground ventilation, sound attenuation, and noise control solutions.

With over 150 years of combined experience, the business has successfully delivered thousands of 'world-first' projects for hundreds of clients across the globe.

The Role:

To carry out regional site services and support, with an emphasis on safety, productivity, profitability, customer service, quality, and reliability.

The position requires a high percentage of time in the field, diagnosing errors and technical problems, promoting company services, and identifying areas for operational improvement to support future business and project success.

This role is not restricted to the listed location — while our office is based in Ohio, we welcome applications from candidates across neighbouring states.

Responsibilities:

• Travelling throughout the region to various mining operations for regular on-site inspections and visits
• Auditing, testing, installation, commissioning, warranty, and breakdown assistance of Minetek's Air, Sound, and Water products
• Completing regional service and repair jobs to ensure they are completed to the customers expected level of quality and within the negotiated time frame
• Providing quick response solutions to technical issues that may arise during or post installation
• Liaising closely with key stakeholders to ensure the highest level of customer satisfaction is achieved
• Establish and maintain relationships with existing and new vendors and contractors within the region
• Providing assistance and guidance to service staff and Project Managers on all project related matters
• Assisting with various operational requirements, assessment, process improvement and documentation as required
• Identifying opportunities for additional product sales and services through effective relationship management and networking
• Ensuring Minetek quality standards are upheld, and that work is conducted safely and in accordance with company policy at all times

Skills & Experience:

• Essential trade qualifications, experience working in a similar role, and highly capable with equipment installs and troubleshooting
• Excellent communication and interpersonal skills, with a positive, can-do attitude
• Calm and confident when resolving escalated issues from operations, which will require quick thinking, resourcefulness, and effective collaboration
• An inherent technical aptitude with the ability to learn new products, understanding their capability and associated benefits that will support client relations
• Highly adaptable with exceptional fault-finding and independent problem-solving skills
• Can produce detailed and informative reports for both internal and external stakeholders
• Hands-on project supervision and coordination of site personnel and subcontractors
• Can consistently think ‘outside of the box’ to improve project deliverables, timelines, and margins
• Strong safety management awareness with a passion for educating and promoting
• fundamental WHS practices in line with company policies and procedures
• Capable of developing strong networks and customer relationships by means of on-site meetings, technical presentations, and project team interactions

Culture and Benefits

Minetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees. We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.

We are offering a competitive salary package, along with exceptional company benefits. For your excellent performance, you will also be rewarded with career development opportunities and great team support.