ServiceNow Test Lead

ServiceNow Test Lead

Anywhere

Type: Contract

Category: Program/Project Management

Industry: Technology

Workplace Type: Remote

Reference ID: JN -042026-106414

Date Posted: 04/14/2026

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Description:

Remote

Our client seeks a ServiceNow Test Lead to drive end-to-end testing for a new HR case management implementation. The role will manage functional, regression, and defect validation cycles, provide executive-ready reporting, and coordinate with HR, Operations, Product, Engineering, and Delivery. The Test Lead will leverage JIRA, Smartsheet, and AI tools to ensure quality, readiness, and visibility through go-live, stabilization, and hypercare.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $75.00 to $85.00/hr. w2

Responsibilities:

• Lead functional testing using requirements and user stories from JIRA, with approximately 60% functional testing in the initial phase.

• Oversee testing for a build nearing 100% completion for the initial design.

• Plan, execute, and manage functional testing, defect validation, and regression testing planned for July for the annual production release.

• Drive testing completion through issue resolution, go-live, and hypercare support.

• Coordinate collection of feedback from internal users and friends-and-family testing for early validation and enhancements.

• Manage intake of feedback and test findings via Smartsheets.

• Track and analyze variance between defects and new or changed requirements.

• Lead defect and enhancement triage, prioritization, and tracking against the overall plan.

• Serve as primary test lead, ensuring accountability, timelines, and quality standards.

• Provide regular status reporting and executive-level visibility, including build and test status, burn charts, and risk and issue tracking.

• Develop and maintain dashboards and reporting for SVP-level and above stakeholders.

• Leverage AI tools for analysis, dashboarding, and executive-ready summaries, presentations, and content creation.

• Partner with HR, Operations, Product, Engineering, and Delivery across implementation, handoff, stabilization, and hypercare.

• Apply ServiceNow implementation experience in HR or operational domains to guide best practices and decisions.

Experience Requirements:

• Proven experience leading test planning and execution for large-scale SaaS implementations, preferably in the HR domain.

• Strong ServiceNow experience, ideally with HR Service Delivery and Employee Relations modules.

• Hands-on experience with JIRA for requirements, test cases, and defects.

• Hands-on experience with Smartsheet for tracking, reporting, and feedback management.

• Demonstrated ability to use AI tools for data analysis, dashboard creation, and executive-level summaries and presentations.

• Excellent communication skills with the ability to work independently and provide clarity with minimal direction.

• Strong problem-solving skills and experience in fast-moving, delivery-focused environments.

• Prior experience leading or heavily supporting a ServiceNow HR or Operations case management implementation end-to-end (preferred).

• Experience supporting hypercare and post-go-live stabilization phases (preferred).

• Comfort working directly with senior leadership and executive stakeholders (preferred).

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Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( [email protected] , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact [email protected] _.

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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