Service Center Associate

Duties:
Primary Purpose: To expedite the Customer Service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

Essential Functions and Responsibilities
Assigns new claims to the appropriate claims handler. Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system. Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status. Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process. Participates in and maintains a quality service culture within the Customer Service Team. Attendance during scheduled work hours is required.

Additional Functions and Responsibilities
Performs other duties as assigned. Supports the organization's quality program(s).

Skills:
Candidates Will Work Remote, Preferred Central Or Eastern Time Zone, No California Or New York Resources/Hires.
Pre-Screening Questions Required
Managers Will Not Interview But Select Candidates Based On Resume Skillset.
The position is remote; prefer they be on eastern or central time zone. No California or NY hires please.
Weekends are required has one weekend day off, one day off during the week
Equipment will be provided (desktop, monitors, keyboard, mouse, headset) but they may need to use a personal device to attend at the start of training.
This will depend on arrival of equipment.
Must have broadband internet service.
Must be able to have computer, telephone and VPN devices plug directly into the router within their home.
Must not work over WIFI connection in their home regardless of upload or download speed.


Training Schedule
Starting Monday August 17th, 2026
Monday through Friday
8am-5pm EASTERN
2-week training

After Training
Hours of Operation: 10am-8pm EST, 7 days a week
Rep will work 5 days (1 day will be a weekend day)
8.0-hour shifts including a 30-minute lunch.

Possible Schedules:
10:00am-6:30pm EST
10:30am-7:00pm EST
11:00am-7:30pm EST
11:30am-8:00pm EST

Pre Screening Questions
Have you ever worked in a call center before
What experience do you have working from home
How comfortable are you using the elements of Microsoft office and using multiple systems at once If yes, can you give an example from your past experience
What do you like/dislike about your current work environment
Are you able to work a weekend day
Have you worked with before Provide name of manager, duration, reason behind leaving

Qualifications
Education & Licensing High school diploma or GED required. Experience One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred. Skills & Knowledge Excellent oral and written communication PC literate, including Microsoft Office products Good customer service skills Strong organizational skills Good interpersonal skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

Work Environment
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Schedule Notes:
Training Schedule Starting Monday August 17th, 2026 Monday through Friday 8am-5pm EASTERN 2-week training After Training Hours of Operation: 10am-8pm EST, 7 days a week Rep will work 5 days (1 day will be a weekend day) 8.0 hour shifts including a 30-minute lunch. Possible Schedules: 10:00am-6:30pm EST 10:30am-7:00pm EST 11:00am-7:30pm EST 11:30am-8:00pm EST