Remote Client Service Agent

We are looking for a compassionate and customer-obsessed individual to join our Sales Team. As a Client Experience Agent, you’ll be the first point of contact for Veterans and their families seeking help. Your role is critical in providing a welcoming, empathetic, and solution-oriented experience that reflects Berry Law’s commitment to delivering best-in-class service.

What You'll Do

• Engage with potential clients via inbound and outbound phone calls, text, and email with professionalism and empathy

• Listen actively to client concerns and build rapport.

• Help clients understand how Berry Law can support them—delivering clarity, reassurance, and trust at every touchpoint.

• Maintain accurate records and client notes in our CRM to ensure continuity and a seamless experience.

• Collaborate closely with teammates to elevate the client journey and deliver “white-glove” service.

• Consistently meet or exceed team goals related to service quality, responsiveness, and conversions.

• Contact clients with past-due balances via phone, email, and text.

• Process client payments.

• Use empathy and assertiveness to resolve outstanding accounts.

Training provided | Remote work available after training.

Requirements

What We're Looking For

• A background in sales, customer service, or a fast-paced competitive field (sports, academics, or work experience)

• A positive, coachable attitude and a hunger to learn and grow

• Strong communication skills—both verbal and written—with a high emotional intelligence

• Ability to adapt quickly, problem-solve in real time, and remain calm under pressure

• A naturally curious mindset and drive to ask meaningful questions

• Self-starter who thrives in both team and independent environments

• Preferred: Military member, Veteran, or family member of someone who has served

Benefits

• Personalized onboarding, ongoing coaching, and mentorship

• Weekly, monthly, and annual recognition programs

• Financial incentives, bonus structures, and growth opportunities

• Award-winning culture committed to excellence and mission

• Recognized by Inc. Magazine, Law Firm 500, Department of Labor, and more