Vice Manager

• Service Profitability: Consistently achieve agreed-upon service sales volume, productivity and profitability in ways that contribute to the company's absorption expectations, suitable for company sustainability and profitable growth.
• Ensure the service department develops and efficiently and effectively processes repair orders (retail, warranty and unit prep) while optimizing cash flow and adhering to safety polices and guidelines.
• Develop, monitor and achieve the agreed-upon departmental business objectives (strategies, profit plan/budget and others) consistent with Bane-Welker policies, regulations and expectations.
• Ensure the effective scheduling of service work, to ensure proper flow of work to meet Bane-Welker service objectives to exceed customer expectations.
• Develop and execute a successful SIP program implementation in coordination with the other departments.
• Appropriately manages service assets including service trucks, tools, and equipment.
• Team and Culture Development: Attracts, leads, develops, and retains talent that results in a team that is highly aligned with Bane-Welker values and is highly productive and motivated .
• Assure the service department is properly staffed by recruiting, hiring and promoting the right people for the right positions. Ensure Service department has a strong interdepartmental working relationship to align the teams needs so that solutions are embraced and supported.
• Optimize employee performance through effective ongoing evaluations, touch-points, goal setting, recognition, rewards and discipline/corrective management practices to produce expected results.
• Strengthen employee performance through development and timely internal and external training.
• Communicates with customers to successfully resolve customer complaints and problems in a timely manner utilizing internal and OEM resources, resulting in customer satisfaction in alignment with business objectives.
• Utilize Bane- Welker programs and promotions effectively to deepen customer relationships.

• Must have a customer focused and "be of service" attitude.
• Demonstrate organizational ability and systematic timing.
• Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment.
• Ability to demonstrate the Bane-Welker Core Values
• Be proficient in Outlook/Microsoft Office and computer skills.
• Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment.
• Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons.
• Have an outstanding knowledge of mechanical, electrical, and hydraulic systems.
• Possess mechanical ability and familiarization with testing equipment and diagnostic procedures.
• Be experienced in operating vehicles and equipment used for diagnostic purposes.
• Must have a valid driver's license.

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