Front Office and Customer Service Representative

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Attain Behavioral Health is currently seeking a motivated and compassionate individual to fill the role of Front Office and Customer Service Coordinator. This position plays a pivotal role in providing administrative support to our behavioral health clinic while also facilitating the intake process for new clients and ensuring a welcoming environment. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to delivering exceptional customer service to clients and their families.

Responsibilities:

• Greet clients, visitors, and staff in a friendly and professional manner as they arrive at the clinic.

• Answer phone calls, respond to emails, and handle inquiries from clients, family members, and referral sources regarding our services and programs.

• Schedule appointments for clients and coordinate with clinical staff to ensure timely and efficient scheduling.

• Collect and verify client demographic and insurance information during the intake process.

• Conduct initial screenings of clients to determine their treatment needs and assist with completing intake paperwork.

• Collaborate with clinical staff to coordinate client admissions, including obtaining necessary authorizations and verifying insurance coverage.

• Maintain accurate and up-to-date client records in the electronic health record system, ensuring compliance with HIPAA regulations.

• Manage the clinic's administrative tasks, including sorting mail, ordering supplies, and maintaining a clean and organized reception area.

• Provide administrative support to clinical staff, including scheduling meetings, preparing documents, and assisting with special projects as needed.

Qualifications:

• High school diploma or equivalent

• CDCA requiered.

• Intake experience >1-2 years requiered

• Previous experience in a front office or administrative role, preferably in a healthcare or behavioral health setting.

• Strong customer service skills and the ability to interact with clients, staff, and visitors in a professional and courteous manner.

• Excellent communication skills, both verbal and written, with attention to detail.

• Proficiency in computer skills, including Microsoft Office applications and electronic health record systems.

• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.

• Knowledge of HIPAA regulations and experience maintaining confidentiality of client information.

• Empathy, patience, and a genuine desire to help individuals seeking behavioral health services.

• Flexibility to adapt to changing priorities and handle challenging situations with professionalism and composure.

• Commitment to maintaining a positive and supportive work environment that values teamwork and collaboration.

This outlines the key responsibilities and qualifications for the Front Desk/Intake Coordinator position at Attain Behavioral Health. We are dedicated to providing high-quality care and support to our clients, and we value employees who share our commitment to excellence. If you meet the qualifications and are passionate about making a difference in the lives of others, we encourage you to apply.