Director Of Housekeeping Operations Bilingual - Multiple Hotels

Job Description

Job Description

The Director of Housekeeping Operations will oversee and support the housekeeping departments for several Rolling Hills Hospitality-managed hotels. This role ensures operational excellence, brand consistency, and superior guest satisfaction through effective leadership, staff development, and strategic management. Utilizes bilingual proficiency in English and Spanish to facilitate clear communication, enhance customer service, and support business operations.

The ideal candidate is an inspiring leader who thrives in a fast-paced hospitality environment, balances operational precision with people-first leadership, and has a proven record of building high-performing teams.

$44,000 - $45,000 yearly

• Leadership & Oversight: Provide direction and supervision to property-level Executive Housekeepers and their teams, ensuring all properties meet Rolling Hills Hospitality’s cleanliness and service standards.
• Operational Excellence: Standardize and monitor cleaning procedures, room inspection processes, and quality assurance across all locations.
• Staff Development: Recruit, train, and mentor housekeeping leaders and associates; create career growth pathways and maintain high team morale.
• Quality Control: Conduct routine property audits to ensure consistency in cleanliness, safety, and guest experience standards.
• Budget & Resource Management: Oversee departmental budgets, labor management, and supply inventories; identify opportunities for operational efficiencies.
• Collaboration: Partner with General Managers and Maintenance leaders to ensure smooth daily operations and timely resolution of guest or room-related issues.
• Performance Monitoring: Analyze key performance metrics such as guest satisfaction scores, room turnaround times, and team productivity to drive continuous improvement.
• Compliance & Safety: Ensure all housekeeping operations comply with health, safety, and sanitation regulations as well as brand policies.
• Innovation & Sustainability: Promote eco-friendly cleaning practices and implement innovative solutions to enhance efficiency and guest comfort.

• Bilingual (English–Spanish)
• 5+ years of progressive housekeeping management experience, including multi-property oversight in hotels, resorts, or large-scale hospitality operations.
• Proven track record in team leadership, training, and performance management.
• Strong understanding of EVS, sanitation standards, and brand compliance requirements.
• Excellent communication, organization, and analytical skills.
• Ability to travel regularly between assigned properties.
• High school diploma or GED required; degree in Hospitality Management, Business Administration, or a related field preferred.

Why Join Rolling Hills Hospitality

• Opportunity to play a meaningful leadership role within a growing hospitality management company
• Direct influence on operational strategy and performance across multiple hotels
• Work with a diverse mix of properties, including focus-service and lifestyle-oriented hotels
• Collaborate with experienced hospitality leaders committed to operational excellence and long-term growth
• Ability to mentor and develop strong property leadership teams
• Culture that values thoughtful hospitality, accountability, and entrepreneurial thinking
• Opportunity to contribute to the continued growth and evolution of the Rolling Hills Hospitality platform