Business Auditor 1 - Youngstown

JOB OPPORTUNITY

We are looking for someone with critical thinking skills,accountability, with a focus on quality to join our growing team!

Resumes will be accepted through January 30th (5 PM)

JOB TITLE: BUSINESS AUDITOR 1

CLASSIFICATION: NON-EXEMPT

GRADE: 2 (starting pay $24.46/hr.)

DEPARTMENT: TAXATION

REPORTS TO: BUSINESS PRODUCTION MANAGER

LOCATION: YOUNGSTOWN (HYBRID)

About RITA: Our Mission at RITA is to provide Ohio cities and villages with a high quality, cost effective municipal tax collection service. We currently serve over 400 cities and villages across the State of Ohio, collecting and distributing more than $2B of municipal income tax revenue annually, at an average cost in 2024 of just over one cent of every dollar collected. These income tax dollars are crucial to the provision of the public safety, infrastructure and recreational services that make these cities and villages great places to live, work and do business. At RITA, we work hard to fulfill our Mission to the Ohio cities and villages we serve and strive to be the best and top choice for municipal tax collection in Ohio.

RITA Benefits: RITA is an OPERS employer that offers low monthly premiums for health benefits for employees, spouses and dependents with no monthly cost for dental and vision coverage. The Agency makes bi-annual contributions to employees’ Health Savings Accounts. Additional benefits include paid vacation and sick leave, including for mental health and for time to volunteer, along with 3 personal days provided on the anniversary of the employee’s hire date. The initial 3 personal days are provided upon successful completion of the 180-day Introductory Period and then again at the second anniversary and each anniversary thereafter. Employees also have access to an employee assistance program, which offers many services including digital Cognitive Behavioral Therapy (DCBT), benefits and claims advocacy services, and assistance with other matters, such as childcare, mental health and legal assistance.

Work Environment: You will be assigned to work mainly out of RITA’s Youngstown office, with the opportunity to work a hybrid schedule, meaning some days in the office, some days working from home. Our dress when in the office is professionally casual – jeans are welcome. Where possible, we seek to work with our employees to meet their needs while still providing excellent service and fulfilling our Mission. We thrive on collaborative work, and we are best as a team with each person doing their part. There are plenty of opportunities for job growth within the Agency; Career growth and development is encouraged and supported.

About the Role: Under general supervision, the purpose of the position is to perform the work associated with business accounts in the Business Division of the Taxation Department. Specifically, Business Auditors ensure filings and payments are posted accurately so that: 1) dollars received are distributed to the Agency’s member municipalities in a timely fashion; 2) taxpayers receive customer service in regards to their filings; and 3) compliance related to those matters is enforced.

EXAMPLES OF ESSENTIAL JOB FUNCTIONS :

Business accounts have two separate and distinct types of taxes that interrelate with each other: withholding taxes and net profit taxes. Employees in this position must understand the different filing requirements, tax system account types and related components and transactions, and distinct editing functions between withholding taxes and net profit taxes in order to properly adjust account liabilities as required and provide quality customer service. Employees in this position must keep abreast of both withholding and net profit municipal income tax laws, rules and regulations, and department processes related to each.

1. Processes, corrects and edits employer municipal income tax withholding statements, and/or net profit tax returns. Reviews supporting documentation for accuracy, completeness and compliance with applicable municipal income tax ordinances and Agency policies. Meets the department’s established processing goals; understands the difference between various duplicate form override errors; is able to process refund returns with some direction.

2. Works all Business Department functions including applicable municipal income tax law, specific municipal ordinance information (including rules & regulations), website applications, and form preparation of both Net Profit and Withholding account types.

3. Provides customer service to taxpayers, tax professionals, and business representatives via; initiating verbal & writing correspondence, answering incoming phone calls, responding to faxes and letters, in order to answer questions and resolve issues including but not limited to tax return preparation, billing notice discrepancies, specific account information, and general tax information for both withholding and net profit accounts.

4. Researches and applies miscellaneous payments received for either account type.

5. Initiates verbal and written correspondence with taxpayers regarding information needed, changes in tax liabilities or additional account information.

6. Determines if penalty and interest charges are valid and if an account qualifies for a one-time abatement of all or some of the amount charged.

7. Performs research to contact businesses to verify filing compliance or obtain information to determine proper tax liability by municipal jurisdiction. Maintains this information in spreadsheets when necessary.

8. Analyzes account detail and member municipality provided information to ensure accurate filings are posted to Joint Economic Development Districts or Zones and communicates with RITA’s Member Services department regarding status and updates.

9. Compares amendments affecting withholding amounts to the corresponding W2 information received to determine when a refund is due back to a company versus due back to the employee.

10. Keeps abreast of both withholding and net profit municipal income tax laws, rules and regulations, and department processes related to each.

11. Provides in person taxpayer assistance.

12. Performs other related work as assigned.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, the Agency reserves the right to revise the job or to require that other or different tasks be performed as assigned.

PHYSICAL REQUIREMENTS :

The individual assigned to this position must be able to complete all physical requirements of the job, with or without a reasonable accommodation, which include, but are not limited to the following :

· Must be able to remain in a stationary position most of the time.

· Must be able to transport agency equipment to & from the office.

· Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

· Frequently communicates with tax payers, members, etc. who have inquiries about their accounts. Must be able to exchange accurate information in these situations.

About You : High school diploma or GED; supplemented by college level course or vocational training in business administration, and by at least one (1) year previous experience and/or training involving data processing or tax related customer service; or an equivalent combination of education, training, and experience.

How to Apply: Please submit your resume to [email protected] no later than 5 PM on

January 30th. Only qualified individuals being considered will be contacted for an interview.

The Regional Income Tax Agency (Agency) is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel decisions are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. In compliance with the Americans with Disabilities Act, the Agency will seek to provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Agency.

Pay: From $24.46 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Youngstown, OH 44509