Quality Engineer - QC

Proven Leadership, Hard Work and Innovation Alive and Well in North America

Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high‑efficiency, high‑density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.

Customer Quality Engineer – QC

Brief Summary:
The Customer Quality Engineer – QC serves as the primary quality interface for customers on production-related quality matters. This role focuses on issue resolution, audit support, performance monitoring, and continuous improvement within an ISO 9001:2015 manufacturing environment.

Why Work at Rittal:

• Above-average benefits available on the 1st of the month after you start
• 401K Match
• Opportunities for professional development and certifications
• Collaborative, innovative work environment

Key Responsibilities:

• Act as the primary customer contact for production quality issues and escalations
• Provide customer updates, quality reports, and quality business review support
• Lead structured problem solving using 8D, 5 Why, and Ishikawa techniques
• Monitor quality metrics including PPM, warranty data, and customer scorecards
• Maintain and improve quality documentation such as control plans and FMEAs
• Support continuous improvement using Lean and Six Sigma tools
• Collaborate with QA engineering on PPAP, APQP, and launch readiness
• Support supplier investigations and corrective action activities
• Participate in internal, customer, and certification audits
• Promote a strong quality culture across the organization

Qualifications:

• Bachelor’s degree in Engineering or Quality, or equivalent experience
• 5–8 years of manufacturing quality experience
• Strong knowledge of ISO 9001:2015 and quality tools (FMEA, 8D, SPC, PPAP)
• Experience working directly with global customers
• Background in machining, metalworking, or assembly preferred
• CQE or Six Sigma certification preferred

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.