Logistics Operations Specialist

About World Group:

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.

We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!

About ContainerPort Group: 

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website:

About This Role:

ContainerPort Group, a World Group company, is currently looking for motivated, process-oriented people to join our team as a Logistics Operations Specialist for our growing world headquarters in Rocky River!

The Logistics Operations Specialist is responsible for the execution of customer’s transportation and drayage activity by scheduling shipments, assigning carriers, and monitoring the execution while ensuring an excellent experience to both shippers and carriers. Does this sound like you or fit your experience? Get in touch with us by applying

Duties and Responsibilities:

• Manage inbound rate requests by prioritizing based on urgency and value.
• Manage relationships with existing carriers.
• Perform necessary duties related to onboarding new carriers and managing required documentation for maintaining existing carriers.
• Assist with other pricing and carrier capacity related objectives.
• Book and dispatch orders with carriers, assisting to prepare carriers for daily load execution.
• Track status of loads, manage container milestones, and minimize accessorial charges.
• Ensure customer freight is picked up and delivered on-time, collaborating with shippers, carriers, and dispatchers to manage scheduled pickups and drop-offs.
• Maintain accuracy of all TMS data including keeping accurate records of relevant freight movement activities, entering updates and key events, and maintaining carrier profiles
• Provide customers with visibility through innovative analysis and reporting.
• Leverage operational data to Identify optimization opportunities for customers through decreased transit times and/or reduced cost.
• Manage billing and invoice exceptions as needed. Meeting defined timelines for invoice processing.
• Responsible for managing operational variances, complexities, and constraints between carrier and shipping locations.
• Understand, capture and communicate business issues, challenges and requirements.
• Clearly understand the goals, policies, and procedures of each customer.
• Participate in new customer implementations and solution identification discussions.
• Evaluate solutions and perform analysis of identified options.

Education and Experience: 

• High School Diploma or GED required.
• Bachelor’s degree in Transportation, Logistics Management, Business Administration, or similar required
• At least 2-3 years experience working directly in intermodal logistics required.
• Demonstrated experience in logistics coordination, analysis and problem solving.
• Ability to recognize opportunities for process improvement.
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite and Outlook

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to safely perform the essential functions of this job.

• The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
• Must be able to remain in a stationary position for extended periods of time.
• Must be able to constantly operate a computer and other office equipment.

Benefits/Perks:

• Competitive compensation
• Comprehensive Benefits package:
  • Medical, Prescription, Dental, Vision
  • Life, AD&D, & Disability insurance
  • Employee Assistance Program
  • Financial planning
• 401(k) plan with up to 6% company match
• Paid Time Off
• Flexible work arrangements
• Internal Mobility & professional development opportunities
• Tuition assistance
• Bonus Eligibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.