Consumer Banker II (Kingsgate)
- Perform necessary functions necessary to open accounts, perform maintenance.
- Run a Teller drawer as deemed necessary by management
- Support client engagement through active calling, client conversations, and follow up.
- Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
- Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
- Ensure client follow up calls are conducted in the proper time frame.
- Maintain all operational and risk management standards
- Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
- Model the way for peers and coworkers aligned with First Financials Mission and Values.
- The CB is responsible for adherence to all compliance and regulatory procedures.
- Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class
- Client Experience.
- Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
- Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
- Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
- Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering.
- Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex. Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job
- 3-4 years client service experience in a retail environment.
- 3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment.
- High school diploma or general education degree (GED) is required.
- May obtain notary authorization
- Possesses a strong level of bank product knowledge and solid sales skills.
- Associate's or Bachelor's degree is preferred and/or an equivalent combination of education and work experience in sales preferred.
- Ability to serve a wide variety of client needs according to bank policy and procedures.
- Ability to lead teams as needed.
- Works with limited supervision.
- Follows established guidelines.
- Applies guidelines with proficiency.
- Collaborates with senior role or Supervisor.
- Uses subject-matter expertise to advise others.
- Supports the management needs for the FCM
- Occasionally lifts and carries up to 50 lbs.
- Frequently lifts and carries up to 10 lbs.
- Frequently sits, stands, walks and drives
- Client Conversation Workshop
- Transaction Processing & Regulatory Understanding
- Consumer Banking Certification: Business Management Tool
- Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
- Consumer Lending Certification: Loan Application and Communication
- Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
- Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
- Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart
- Consumer Lending Certification: Understanding Underwriting & Processing
- Consumer Lending Certification: Understanding Tax Returns, Financial Statements & Schedules
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