Intake and Discharge Coordinator-SUD-CDCA

Position Summary:

Attain Behavioral Health is seeking a compassionate and detail-oriented Intake/Discharge Coordinator & Assistant to support the smooth transition of clients entering and exiting our behavioral health programs. This role is vital in ensuring continuity of care, accurate documentation, and a welcoming experience for all clients and their families. The ideal candidate will have a strong administrative background, excellent communication skills, and a deep respect for confidentiality and client-centered care.

Benefits:

• Competitive hourly rate or salary, based on experience (34,000 to 50,000 per year)

• Health insurance

• Paid time off and holidays

• Professional development support

• Supportive and mission-driven team environment

Key Responsibilities:

Intake Coordination

• Serve as the first point of contact for new client referrals and inquiries.

• Schedule and coordinate initial assessments with clinical and medical staff.

• Obtain and verify insurance, demographic, and clinical documentation prior to intake.

• Ensure all intake paperwork is completed accurately and uploaded into the EMR (Ritten).

• Provide clients and families with program orientation and respond to general questions.

• Collaborate with business development and front office staff to track admission outcomes.

Discharge Coordination

• Coordinate discharge planning in collaboration with clinicians and case managers.

• Notify necessary parties regarding planned or unplanned discharges (AMA, completion, transfer).

• Ensure discharge summaries and documentation are completed in a timely manner.

• Schedule follow-up appointments, referrals, or aftercare services as needed.

• Track readmissions and maintain discharge logs for quality improvement and reporting.

Administrative & Assistant Support

• Assist the Clinical Director with administrative tasks, calendar management, and documentation follow-ups.

• Support program audits, chart reviews, and reporting requirements as needed.

• Maintain organized records in alignment with HIPAA and compliance standards.

• Help track program utilization, outcomes, and client satisfaction feedback.

Qualifications:

• High School Diploma or GED required; Associate’s or Bachelor's degree in a health or human services field preferred.

• Valid CDCA certification from the Ohio Chemical Dependency Professionals Board.

• 1-2 years of experience in a behavioral health, substance use, or medical office setting preferred.

• Familiarity with EMR systems (Ritten or similar) and HIPAA regulations.

• Strong organizational, time management, and communication skills.

• Ability to multitask, work collaboratively in a fast-paced environment, and show empathy in client interactions.

Attain Behavioral Health is an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome candidates from all backgrounds and experiences.

To apply please submit your resume and references here or email us at [email protected]