Transactions Specialist II (ATM Monitoring Group)

Have you ever wondered who services and fills all those ATM machines, well, I have. This is a great opportunity to become involved in these processes, working with internal and external customers, vendors and service personnel. Let's take a closer and more detailed look at this role. Perhaps it's one for you!

As a Transactions Specialist II in the automated teller machine monitoring department your primary responsibilities will include but not limit, working case tickets and thoroughly documenting actions taken and needed to resolve case, while being comfortable communicating in a fast pace environment. The ATM Monitoring Group (“AMG”) operates out of Columbus, Ohio, and Bengaluru, India, we provide 24 x 7 x 365 support to maximize the customer and employee experience through proactive and reactive oversight of operational issues impacting the normal flow of out ATM (Automated Teller Machine) and TCR (Teller Cash Recyclers) fleet. AMG monitors Chase-owned and operated ATMs and TCR's to ensure maximum uptime for customer transactions. AMG partners with various teams, including Technology (Network and Software), Real Estate, third-party suppliers, and ATM hardware and Cash Supplier Management teams to maintain the Chase ATM and TCR fleet.

Job responsibilities

• Work cases/tickets related to hardware, network, software, cash and facility related concerns
• Outline and document actions taken and actions needed for resolution of case/ticket
• Complete necessary follow up work to see case/ticket to resolution
• Work with internal business partners to bring ATMs back to active status to avoid customer impact due to unavailability of devices
• Utilize multiple channels of communication including placing outbound phone calls to vendors for servicing needs
• Meet and maintain established production standards

Required qualifications, capabilities, and skills

• Able to multi-task
• Critical thinking skills
• Able to thrive in a fast-paced environment while operating with a sense of urgency
• Bank or Call center experience
• Excellent verbal and written communication skills
• Proficient in Microsoft word, excel, outlook and teams
• High School diploma or equivalent
• Strong problem solving and analytical skills
• Demonstrated ability to take initiatives while being a team player

Preferred qualifications, capabilities, and skills

• Strong foundation of ATM related experience (Cash Vendor, Facilities partner or ATM tech desired)
• Recent banking center operations experience
• Some college or equivalent experience

Work Schedule: Tuesday - Saturday or Sunday - Thursday 1:30pm - 10:00pm

$1,000 Referral Bonus Available

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans