Community Banking Manager

• Manages the branch lending activities in consumer& Small Business lending:
  • Interviews loan customers.
  • Prepares and processes applications and documentation for all loans.
  • Prepares necessary loan tracking reports.

• Focuses on execution of S&T sales conversations, note-taking in appropriate systems while profiling customers to determine and recommend appropriate S&T loan and deposit products
  • CARE certified within 6 months of hire
• Acts as "first-line" human resource administrator to perform the following functions:
  • Complete Bank's leadership (STELLAR) classes as assigned by Employee Services
  • Completes Leadership Basics as scheduled by Consumer Bank Training.
  • Coaches and observes sales platform team members by utilization of the Banker Observation form weekly.
  • Performs ongoing coaching with all team members on the execution of behaviors and expectations outlined in the Branch Playbook.
  • Reviews and coaches to the customer surveys received as part of the Customer Insight (Avannis) program.
  • Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives.
  • Coordinates with Regional Management and Human Resources on branch staffing needs. Ensures staff development and handles succession planning and other personnel issues.
  • Leads or assigns leadership of branch sales meetings, provides positive feedback regarding sales activity, and reviews branch sales goals on a weekly, monthly, and quarterly basis.

• Oversees dashboard and pipeline management.

• Manages branch profitability by paying particular attention to staffing/ES expenses, loan growth, deposit growth, fee income, efficiency ratios, and all assigned budget items.

• Manages business relationships within the community they serve.

• Handles certain branch audit responsibilities in the areas of operations, compliance, and security. Having satisfactory annual Operation Assessment Review (OAR)

• Directs delivery of services to the customer and attends to customers with special needs.

• Uses a combination of FOR-LIFE skills, product knowledge, and knowledge of policies and procedures to suggest additional bank services to encourage lending and deposit growth and refers customers to other Lines of Business within the bank as appropriate.

• Utilizes appropriate computer programs for proactive outbound call list generation.
  • Works with platform sales team as a coach and support of their outbound calling efforts and refers to the Sales & Service guide for call scripting and best practices.
• Coaches / Observes platform sales team on the S&T Sales conversations, documentation of customer conversations in appropriate systems and usage of various sales tools (i.e LoanFit, sales binder, etc.)

• Communicates with branch personnel to provide training and review bank policies, product knowledge, and customer service responsibilities.

• Ensures that standards of professionalism are met by branch personnel.

• Represents the bank in civic and community functions to enhance image and develop business.

• Interacts with line of business partners to further expand existing customer relationships and develop new contacts to share with partners as appropriate.

• Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations.

• Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure.

• Ensures that branch facilities are in good operational repair and recommends capital improvements.

• Maintains a good working relationship with bank employees in other departments. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the branch and in turn, the organization.

• Completes NMLS requirements as part of the S.A.F.E. Act certification. Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act. This registration must be maintained annually in accordance with the S.A.F.E. Act.

• Assumes additional duties as required.

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