IT Support Technician

IT Support Technician (Contract-to-Hire) – On-Site Clinical Support

Job Type: Contract-to-Hire (6 months with high likelihood of conversion)

Schedule: Monday–Friday, standard business hours (OT not expected)

Location: On-site at designated clinical locations

Start Date: ASAP

Pay Range: $28–$29/hr (W2)

Overview

A growing healthcare organization is seeking a skilled IT Support Technician to provide on-site technical support to clinic and office staff. This role focuses on ensuring optimal hardware/software performance, supporting end-users, and maintaining smooth daily operations in a high-paced, patient-focused environment.

This is a 6month contract-to-hire opportunity designed for someone who excels in customer service, problem solving, and hands-on technical support.

Responsibilities

• Provide hands-on IT assistance to clinical and administrative staff.
• Troubleshoot and resolve user issues promptly and professionally.
• Train end-users on hardware, software, and internal systems.
• Monitor and optimize hardware, software, and system performance.
• Support network connectivity (Cisco routers, switches, wireless access points).
• Conduct Wi-Fi coverage checks, failover testing, and physical cabling verification.
• Assist engineers with troubleshooting and confirm alignment with design documentation.
• Perform inventory tasks:
  • Scan asset tags
  • Assign building/room locations
  • Verify device counts (monitors, keyboards, etc.)
  • Confirm devices power on and connect to data ports
• Provide on-site support during employee arrival and go?live periods.
• Support printing systems and troubleshoot issues on-site.
• Collaborate with IT, Service Desk, and clinical training teams.
• Assist with staging equipment for installation.
• Document technical processes and maintain accurate knowledge libraries.

Requirements

• 2–5 years of experience in IT support or helpdesk roles
• Strong troubleshooting skills and customer service mindset
• Solid understanding of computer hardware and software
• Basic knowledge of networking concepts (entry-level OK)
• Experience with IT helpdesk/ticketing systems
• Ability to train end-users effectively
• Strong communication and interpersonal skills
• Experience documenting procedures and technical steps

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.