Medical CSR Supervisor

Job Title: Medical CSR Supervisor

Location (city, state): Boardman, OH (Onsite)

Industry: Healthcare

Pay: $65,000 – $80,000 annually

Benefits: This position is eligible for Medical, 401k, and PTO

About Our Client:

Addison Group is hiring a Scheduling Supervisor on behalf of one of our healthcare clients located in Boardman, Ohio. This organization is experiencing continued growth and is expanding its leadership team to support high-volume scheduling, referral, and patient access operations. The client offers a collaborative, patient-focused environment with strong leadership support and modern onsite amenities.

Job Description:

The CSR Supervisor oversees all aspects of patient collections, customer service, and payment posting. The Supervisor will drive excellence by monitoring workflows, improving cash flow, and ensuring high levels of patient satisfaction while maintaining regulatory compliance.

Key Responsibilities:

• Ensure timely and accurate posting of all payments, adjustments, and denials (ERAs, lockbox, credit cards, etc.).
• Monitor and resolve unapplied cash, credit balances, and posting errors.
• Develop and report on KPIs regarding team productivity and accuracy.
• Identify opportunities for automation and process improvements.
• Ensure patient billing inquiries are handled promptly and professionally.
• Oversee patient statements, refunds, and financial assistance applications.
• Handle escalated patient concerns and complex billing issues.
• Manage relationships with external collection agencies.
• Monitor staff productivity, provide coaching, and support professional development.
• Manage schedules, payroll, and PTO requests.
• Implement denial prevention strategies and staff education.
• Collaborate with internal departments on strategic goals and projects.

Qualifications:

• Minimum of 2 years of leadership or supervisory experience
• Background in customer service, self pay or payment posting preferred
• Experience supporting revenue cycle operations or process improvement initiatives
• Strong communication, collaboration, and organizational skills
• Self-motivated leader who takes initiative and leads by example

Additional Details:

• Full-time, permanent position
• Onsite role in a professional office environment
• Schedule: 8:30am–5:00pm with flexible start time options
• EMR experience preferred (Meditech exposure a plus)
• Free onsite parking and public transportation access nearby

Perks:

• Medical benefits available shortly after start date
• 401(k) with company contribution
• PTO accrual beginning day one (up to 15 days PTO plus 7 paid holidays)
• Approximately three weeks of time off in the first year
• Onsite café, coffee options, and fitness center
• Supportive, family-oriented workplace culture

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.