Service Desk Analyst 2
Job Description
Job Description
Job Description:
SD2 To manage IT Asset Inventory within ODPS
- Process all equipment coming into or leaving IT
- Update Asset Inventory System
- Process Salvage equipment (removing the hard drives, doing entire process)
- Unpacking and packing boxes for equipment and preparing it for shipment to ACF or other DPS sites
- Pickup and Deliver equipment from DIS/Excel/DTS/ETC
- Complete any Service Now tickets on equipment requests (ie monitors, keyboards, mice, HDMI cables, etc)
- Reconcile all Inventory sheets (paper/electronic) on daily basis
- Validate all of the IT Operations Room equipment weekly to ensure inventory is up to date and correct
- Serves as backup contact for level 1 support
Hybrid work schedule; onsite every 3rd day at 1970 West Broad Street, Columbus.
During the interview process with the ODPS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resources experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offerors proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance. Question Description Comments
- Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor and make them ineligible for rehire in the program.
- Where does your candidate currently live? Please provide City/State.
- Multiple round interviews will be conducted. If selected, second interviews will be required to be in-person at the Shipley building at 1970 West Broad Street. This is non-negotiable. Candidates that cannot interview in person should not be submitted. Is your candidate willing and able to interview in person?
- Selected candidates will be required to complete a FBI fingerprint check. Do you agree?
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