Decorator Services Specialist
- Communicates with the Decorator Services team regarding issues and problems related to FAST orders.
- Assists Customer Service with order problem resolution and providing solutions.
- Works daily with Client Service in a supportive role answering questions about decoration techniques, decoration problems, product related issues, decoration facility assignments, and completion of specific orders.
- Assists as needed with managing large, complex, or high visibility orders placed within the platform.
- Collaborates with Decorator Services Manager to manage decorator capacity level and throughput within the parameters of FAST needs.
- Meets regularly with the Decoration Services Manager to maintain a constant understanding of the decoration facilities workload, discuss performance, relationship issues, and provide updates and reports on special projects and assignments.
- Works with the Decorator Services Manager to develop a detailed understanding of each decorator's capabilities, equipment, techniques, strengths, and weaknesses, and maintains the decorator data documents. Educate the Client Services team regarding these updates.
- Works daily to manage the late orders by communicating with decoration facilities on expected ship dates and reporting deficiencies in production output.
- Works with company service providers and our decoration facilities for sew-out requests and day-to-day digitizing needs.
Full Time Position
This is a Remote, Work from Home Position Preferred Experience
- Two to five years in the decorated apparel industry with an emphasis on production.
- Understanding of all processes within decorated apparel application methods including art, prepress, and production methodologies.
- Familiarity with popular industry equipment types within the embroidery and screen-printing processes.
- Experience with apparel decorating shop management software will be helpful.
- Proficient at Microsoft Office with a strong knowledge of excel.
- Knowledge of Adobe illustrator is helpful.
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