Application Support Specialist

The DCS Air & Space Technology (AST) Sector is seeking an Application Support Specialist to support extensive high visibility Modeling, Simulation, and Analysis (MS&A) efforts. Are you interested in working in a high-tech company on cutting edge technology to help solve national security problems? Do you want to be challenged every day supporting world class research and development? If so, DCS may be the place for you! DCS is an employee-owned organization known for creating agile technology solutions across the U.S. Defense, Aerospace, Human Factors, and Security markets.

As a member of our team in Dayton, OH, you will provide Tier 1 and Tier 2 support for mission-critical AFSIM Model Management Office (MMO) software products and services. This role is essential to maintaining a high standard of customer support and system availability across a classified user base. The ideal candidate will be skilled in issue triage, investigation, and resolution, while contributing to the continual improvement of user-facing support resources.

Essential Job Functions

Efficiently categorize and prioritize incoming support requests based on urgency and mission impact, assigning appropriate resolution paths and ensuring timely response through service level monitoring.

Perform initial diagnostics and troubleshooting of user-reported issues using available tools and documentation, validating problems through replication or knowledgebase review.

Engage directly with users to gather diagnostic details, direct them to relevant self-help resources, and identify opportunities to improve support materials based on user feedback.

Document and track all support interactions with detailed records, using metrics such as resolution time and user satisfaction to inform continuous improvement.

Coordinate with technical specialists to resolve complex or high-impact issues, ensuring transparent and effective communication throughout the escalation process.

Required Skills

Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

At least a BS degree in engineering, science, mathematics, or a related technical discipline and at least 5 years of related experience.

Applicants selected will be subject to a U.S. Government background investigation and must meet eligibility requirements for access to classified information.

Must have active TS/SCI clearance with SAP eligibility.

Proven experience in a technical support or helpdesk environment, ideally supporting software in a classified or government setting.

Strong troubleshooting and customer service skills.

Ability to communicate technical information clearly to both technical and non-technical audiences.

Familiarity with issue tracking systems and documentation platforms.

Desired Skills

A Master's degree in engineering, science, mathematics, or a related technical discipline .

Familiarity with Advanced Framework for Simulation, Integration and Modeling (AFSIM) and its application within the DoD environment.

Background in software testing or QA.

Familiarity with knowledgebase management and user training development.

ITIL certification or other service management credentials.