Revenue Cycle Management (RCM) Support

What Revenue Cycle Management (RCM) contributes to Cardinal Health

Practice Operations Management oversees the business and administrative operations of a medical practice.

Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient’s account balance is zero.

Work Schedule

Fully Onsite in Twinsburg, OH

8:30 AM to 5:00 PM ET, Monday to Friday

Job Summary

The Revenue Cycle Management (RCM) Support role provides critical onsite administrative and quality support to remote RCM Analysts by ensuring hard copy claims and appeals are accurate, complete, and mailed correctly to insurance companies. This role serves as a quality checkpoint before claims and appeals are sent out, helping prevent denials caused by documentation or data mismatches.

This position handles physical mail, document scanning and indexing, validation of claims, appeals, and Explanation of Benefits (EOBs), and works closely with remote analysts and supervisors to resolve discrepancies. Accuracy, attention to detail, and comfort working with sensitive PHI are essential in this role.

Responsibilities

• Provide onsite administrative support for the Revenue Cycle Management (RCM) team, including support for remote RCM Analysts

• Receive, open, sort, and distribute inbound and outbound mail related to claims, appeals, and billing documentation

• Perform quality checks on hard copy claims and appeals by validating information against EOBs to ensure dollar amounts, claim details, and documentation align

• Identify discrepancies (e.g., mismatched claim amounts, incorrect documentation) and route issues back to the appropriate remote analyst or supervisor for correction

• Prepare and mail corrected claims or appeal documentation to insurance payers, including rebilled claims when needed

• Scan, index, and upload documents into OnBase and other document management systems

• Complete indexing and maintain accurate document workflows to support timely processing

• Ensure all required tasks are completed accurately and within established service level agreements (SLAs), quality, and productivity standards

• Adhere to compliance, quality, and PHI handling guidelines at all times

• Support additional administrative tasks or projects as business needs require

Qualifications

• 0-2 years of experience, preferred

• High School Diploma, GED or equivalent work experience, preferred

• Basic computer skills with the ability to navigate multiple systems

• Strong attention to detail and ability to identify inconsistencies in numbers and documentation

• Strong organizational, prioritization, and communication skills

• Comfort working with confidential and protected health information (PHI)

• Ability to work independently while collaborating with a remote team

• Previous experience in a medical office, hospital, revenue cycle, billing, or healthcare environment, preferred

• Experience with document management systems (e.g., OnBase), preferred

• Intermediate proficiency in Microsoft Office, particularly Excel, preferred

• Data entry or database experience, preferred

What is expected of you and others at this level

• Acquires job skills and learns company policies and procedures to complete standard tasks

• Works on basic and routine assignments

• Selects correct processes from prescribed rules or guidelines

• Work is closely managed and follows detailed instructions

• Seeks regular guidance and advice from supervisor

Pay rate: $16.50 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 07/04/2026 *if interested in opportunity, please submit application as soon as possible.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.