Case Manager - Rapid Re-Housing Homeless Services

Metro Lutheran Ministry seeks an outgoing, client centered candidate for the position of Case Manager, supporting clients of the MLM Rapid Re-Housing Program for literally homeless households in the Northland. For 55 years, MLM has provided emergency and supportive services to low-income, homeless, and at-risk households in the greater Kansas City area. The Housing Case Manager is an integral part of the MLM team.

The Housing Case Manager will work directly with homeless and at-risk individuals, families, youth, and survivors of intimate partner violence through MLM's Rapid Re-Housing program in the Northland, primarily serving Clay & Platte Counties. The target population for this program is literally homeless households referred to MLM through the Missouri Balance of State Coordinate Entry System. Services include the provision of private, state, and federally funded rent & utility rapid re-housing assistance, along with related case management and supportive services. Each household receives an average of 12 months of one-on-one support through the program. The average caseload is 30 households at a point in time, though this may fluctuate dependent upon household size and grant capacity. The case manager will promote each service participant’s strengths and advance well-being, utilizing a trauma informed, Housing First approach, with the goal of facilitating progression to long-term housing stability.

Work Schedule:
Monday-Friday; 8:30am – 5:00pm; some weekends or evenings as needed.

Duties and Responsibilities:
The Case Manager shall possess excellent communication skills and demonstrate patience and kindness while working under pressure, delivering quality service. A positive attitude, being a hard worker, and a willingness to take on tasks that may pivot is vital. Attention to detail, and the ability to work with multiple local, state, and federal programming regulations and data systems is vital to the success of the incumbent candidate.

The Case Manager will support at-risk, homeless participants, utilizing a strengths-based, trauma informed model, by performing the following:
• Assess needs to determine type and length of assistance utilizing progressive engagement strategies to support household in achieving individual service plan goals
• Advocate for participants with landlords and utility companies
• Establish landlord relationships through outreach and advocacy
• Perform housing inspections as needed
• Provide client-centered, strengths-based case management, utilizing a low-barrier, trauma informed Housing First model
• Connect participants to appropriate community resources, such as financial assistance, mental health treatment, housing, employment, healthcare, and others as identified by need
• Collaborate with community partners to ensure that interventions and community support services are available and easily accessible
• Outreach and connect with community resources in Clay/Platte County to recruit in-kind donations to benefit clients served
• Outreach and connect with community resources in Clay/Platte County to recruit volunteers for life-skills classes and community activities for client participation
• Provide supportive services including case management, budget counseling, connection to mainstream benefits, and other necessary services, to support stability
• Facilitate connection to internal MLM programming, including employment & financial coaching, pantry, and other services
• Enter & maintain written and online HMIS & other database participant case files in accordance with program & funder requirements
• Accurately perform reporting and compliance duties in a timely fashion
• Attend Coordinated Entry, Continuum of Care, or other community partner meetings as scheduled
• Provide outreach assistance and services to literally homeless households, including Coordinated Entry assessments
• Other duties as assigned

Job Qualifications
Bachelor’s in Social Work, Sociology, Behavioral Health, or Psychology preferred, but not required. Experience working with homeless or at-risk households, or a combination of education and experience is preferred. Ability to work positively with a vulnerable and diverse client population, volunteers, and staff is required. Current KS/MO driver’s license and proof of insurance (must submit to driving record and criminal background check). Bi-lingual staffing is preferred.

This is a full-time, exempt, salaried position. Benefits include 11 paid holidays, 20 days paid vacation (pro-rated to annual start date), 100% employer paid health, dental, vision, short and long term disability insurance, partial employer paid dependent insurance coverage, 403b with 100% match up to 3% of your salary, life insurance, and approved mileage reimbursement. Professional development training and CEUs offered on an ongoing basis. Office is located in Clay County, MO (KC North).

Salary Range: $40,000-$50,000, DOQ

Please submit a cover letter, resume, and three professional references, with contact information, to Becky Poitras, VP/Assistant Executive Director at [email protected].

Metro Lutheran Ministry is an Equal Opportunity Employer

Job Type: Full Time

Salary Range: $30,000 - 49,999