Funeral Home and Cemetery Sales Advisor

Job Description

Job Description

Job Overview

Join Our Team as a Family Service Advisor – Make a Difference Every Day!

Are you a compassionate and service-oriented professional looking for a meaningful career? Roberts Funeral Home and Ashland County Memorial Park — the area’s only funeral home, cemetery, and crematory combination —is seeking a Family Service Advisor to join our dedicated team.

Why This Role Matters

As a Family Service Advisor, you will play a vital role in guiding families through important end-of-life decisions with care and expertise. Whether assisting families after a loss, helping them pre-arrange their plans, or answering cemetery-related questions, your work will bring comfort and peace of mind during crucial moments. We offer a wide range of cremation options, ensuring families have personalized choices. We are a progressive organization that applies the latest technology and CRM tools to enhance our services and stay connected with the families we serve

What You’ll Do:

• Assist families with cemetery and cremation arrangements after a loss
• Provide exceptional customer service for those seeking information about our cemetery and funeral services
• Educate and guide families on pre-arrangements, pre-funding, and near-need planning
• Support families through our Healing Begins Here program, ensuring they have the resources they need
• Work closely with the funeral home and cemetery teams to provide seamless service
• Engage in community outreach to raise awareness about pre-planning options

What We’re Looking For:

• A passion for helping others with empathy and professionalism
• Strong communication and customer service skills
• Ability to educate and guide families through important decisions
• Self-motivated and organized with attention to detail
• Previous experience in sales, customer service, or funeral/cemetery services is a plus, but not required

Our motto:

If you’re looking for a meaningful career where you can truly make a difference , we would love to meet you.