Help desk support technician
Help Desk Support Technician (Full-Time, On-Site)
Position ID: 3141
About the Role
A growing Managed IT Services Provider in Northeast Ohio is seeking a Help Desk Support Technician to join its Network Operations Center. This position serves as the frontline for technical operations, providing troubleshooting, ticket management, and proactive monitoring in a 24/7 environment. The role also contributes to client deployments, automation improvements, and policy development.Important: This position is on-site only at the Mentor, Ohio office. Candidates must be located in Northeast Ohio. Remote applicants will not be considered.
Key Responsibilities
Act as the first point of contact for IT issues via phone, email, and portalTroubleshoot and resolve issues related to Microsoft 365, workstations, connectivity, and password resets
Manage tickets, workflows, and escalations using Nilear and ConnectWise Manage
Monitor systems with ConnectWise Automate, apply patches, and perform updates
Assist with automation and internal monitoring enhancements
Participate in client projects and deployments with senior staff
Document all work in ConnectWise Manage, Nilear, and PassPortal
Rotate into Dispatch role and provide coverage during staff PTO
Qualifications
2--3 years of IT support experience preferredFamiliarity with Windows OS, Microsoft 365, and networking basics
Experience with ConnectWise Manage, Automate, Nilear, or PassPortal is a plus
Exposure to VMware, Cisco/SonicWall, Netgear, Linux, scripting, or virtualization desirable
Strong troubleshooting, multitasking, and communication skills
Clean driving record required
Compensation and Benefits
Competitive base pay with merit-based bonusesSimple IRA with employer match
Health insurance, paid time off, and paid holidays
Training, certifications, and opportunities for career growth
For more information, contact:
[email protected] | 440-350-4000 (Option 3)Recommended Jobs
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