Logistics coordinator
Your Role And Responsibilities
- Asking questions to gather information from callers and prioritizing calls based on responses
- Speaking with supervisors and customers to resolve problems, requests for services or equipment
- Coordinating transportation providers to ensure prompt and proper movement of shipments
- Responding to customer inquiries.
- Making special shipping arrangements as necessary
- Ensuring that the quality of all services provided meets the required standards
- Quick critical thinking and problem-solving abilities
- Good collaboration and time management skills
- Ability to use computers, software and other technology for inventory and communications proposes
- Ensure that internal delivery processes are adhered to support dispatch time windows
- Identify and eliminate root cause using robust countermeasures. Sustain the corrective actions to eliminate repeat issues.
- Deal with personnel issues on shift in line with Company Policy and Agreements
- Responsible for training of operators for products and processes within the local team
- Conduct incident, accident and non-conformity investigations and associated reporting and action closure
- Monitor the completion of tasks and ensure good performance and record on appropriate systems
- Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviours expected of them
- Embraces personal challenge with confident and well rounded thinking.
- Be self aware, resilient, assertive, optimistic and open to change
- Engages interest and participation of others and has a collaborative approach to working together adn actively committed to team development
- High levels of motivation and action orientated Skills and Attributes:
- Adaptable to change and varying situations
- Ability to show resilience and a flexible approach, excellent communication skills, strong analytical and problem solving skills and able to establish logical practical solutions
- Oversee daily dispatch activities to ensure timely and efficient service.
- Coordinate communication between drivers, customers, and other departments.
- Monitor and track vehicle locations using GPS and dispatch software.
- Train and mentor dispatch staff to enhance performance and productivity.
- Sending drivers, work crews, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
- Analyze dispatch metrics to identify areas for improvement.
- Resolve any issues or conflicts that arise during the dispatch process.
- Bachelors Degree– logistics or equivalent experience
- Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
- Paid parental leave
- Education assistance program
- Employee assistance program
- Various healthcare plan options as well as 401(k)
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