Service Advisor

Job Title: Service Advisor - Serpentini Chevrolet of Westlake Company Overview: Serpentini Chevrolet of Westlake is a well-established and reputable automotive dealership located in Westlake, Ohio. As a proud member of the Serpentini family of dealerships, we strive to provide exceptional customer service and deliver quality vehicles to our valued customers. We take pride in our commitment to excellence and creating a positive and inclusive work environment for our team members. Position Overview: We are currently seeking a skilled and customer-focused Service Advisor to join our team at Serpentini Chevrolet of Westlake. As a Service Advisor, you will be responsible for providing exceptional customer service, addressing clients' automotive maintenance and repair needs, and maximizing service department profitability. This position offers an excellent opportunity for individuals with automotive knowledge and a passion for delivering an outstanding customer experience. Responsibilities:

• Greet and assist customers in a friendly and professional manner, establishing a positive rapport
• Effectively communicate with customers to understand their automotive concerns and requirements
• Accurately and thoroughly document customer vehicle information, service requests, and concerns
• Consult with technicians to determine appropriate maintenance and repair services
• Provide customers with detailed explanations of recommended services and associated costs
• Coordinate and schedule service appointments to ensure efficient workflow
• Manage and prioritize work orders, ensuring timely completion and customer satisfaction
• Monitor the progress of repairs, communicate updates to customers, and address any questions or concerns
• Ensure accurate billing and payment collection for services rendered
• Maintain a clean and organized service department environment

Qualifications: * AT LEAST 1 FULL YEAR EXPERIENCE WITH GM/CHEVY, GLOBAL CONNECT.

* AT LEAST 1 FULL YEAR EXPERIENCE WITH X-TIME.

* AT LEAST 1 FULL YEAR EXPERIENCE WITH CDK.

• Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry is highly preferred
• Strong customer service skills with a friendly and professional demeanor
• Excellent communication and interpersonal skills
• Ability to effectively manage multiple tasks and prioritize work in a fast-paced environment
• Automotive knowledge and familiarity with maintenance and repair processes
• Proficiency in computer systems and software applications related to service operations
• Strong attention to detail and organizational skills
• Ability to work collaboratively within a team environment
• Valid driver's license and clean driving record

Benefits:

• Competitive compensation package with bonus potential
• Health, dental, and vision insurance coverage
• Retirement savings plan
• Paid time off and holiday pay
• Ongoing training and career development opportunities
• Employee discounts on vehicle purchases, parts, and service

How to Apply: If you are a motivated and customer-oriented individual with a passion for the automotive industry, we encourage you to apply for the Service Advisor position at Serpentini Chevrolet of Westlake. Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Note: Serpentini Chevrolet of Westlake is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable laws.